Customer Energy Consultant

This position will be responsible for working as the companys primary contact with GMP customers. This role relies on building strong relationships with GMP customers. The ability to effectively solve problems and negotiate optimum payment arrangements are essential skills.

Working as part of a highly functional team this role requires a passion for customer service strong communication and organization skills and an attention to detail while focusing on the bigger picture. The position requires strong analytical problems solving and research skills as well as a general understanding of basic electricity and associated terminology.

This position will perform routine and complex customer service activities which require direct interaction with customers. The ability to think practically and strategically in order to maximize new technology seize GMPs innovative culture and ensure continuous process improvement and high customer satisfaction is essential.

Essential Functions :

• Empower customers to make energy conscious decisions by educating customers about new products and services related to energy use and consumption
• Assist with all aspects of customer account maintenance
• Support customers during outage events
• Enhance the customers experience with GMP by creating positive relationships and experiences
• Overtime is expected-including but not limited to : meetings storm restoration training
• Work independently and effectively in a team-oriented environment

Knowledge Skills and Abilities :

Non-Standard Workday : 7 : 00 am to 7 : 00 pm

Scheduling within these hours will be flexible to meet customer call volume

Overtime and extended hours required during outages

Location - Colchester VT

About Green Mountain Power

Green Mountain Power serves more than 275000 residential and business customers in Vermont with electricity thats 100% carbon free and 80% renewable on an annual basis. GMP is partnering with customers to provide solutions that deliver resiliency and affordability while cutting carbon and costs for all. GMP is the first utility in the world to get a B Corp certification meeting rigorous social environmental accountability and transparency standards and committing to use business as a force for good. GMP was named to Fast Companys 2024 Most Innovative Companies in the World list the sixth time earning thatand 2021 the Smart Electric Power Alliance (SEPA) honored GMP as a nationwide leader in energy transformation. And in 2022 GMP was named to TIMEs list of the 100 Most Influential Companies for its groundbreaking resiliency work to transform the grid for customers.

Dont meet every single requirement At GMP we are dedicated to building a workplace with all different kinds of people and all different kinds of backgrounds so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Green Mountain Power is an Equal Opportunity Employer

Required Experience :

Contract

Key Skills

Business Development,Electrical Engineering,Management Experience,HVAC,Territory Management,Project Management,Quality Control,Contract Management,Budgeting,Program Development,Public Speaking,Contracts

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 33 - 39