Coordinator, Individualized Care (Oklahoma City)

Coordinator, Individualized Care

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutionsdriving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need themfaster.

The Coordinator, Individualized Care supports patient access to therapy through Reimbursement Support Services in accordance with the program business rules. This role is responsible for guiding the patient through the various process steps of their patient journey to therapy. These steps include patient referral intake, investigating all patient health insurance benefits, and proactively following up with various partners including the insurance payers, specialty pharmacies, support organizations, and the patient / physician to facilitate coverage and dispense of product in a timely manner. The Coordinator, Individualized mediates effective resolution for complex payer / pharmacy issues toward a positive outcome and provides a positive patient experience. This role answers inbound questions and provides customer service and technical expertise to parties.

Responsibilities

• Responsible for handling inbound calls, with ability to determine needs and provide one call resolution.
• Manage workload of inbound faxes (if applicable)
• Investigate and resolve patient / physician inquiries and concerns in a timely manner.
• Enter detailed information into company proprietary software while conversing via telephone.
• Place outbound phone calls for patient follow ups, confirmations or to obtain missing information.
• Interact with the patient referral sources to process new applicants.
• Follow up with other internal team members regarding next steps.
• Communicate with external constituents including physician offices and pharmacies.
• Ability to identify, document and submit Adverse Events during customer contact or via received documentation.

Qualifications

Training and Work Schedules

Your new hire training will take place 8 : 00am-5 : 00pm CST, mandatory on camera attendance is required. This position is full-time (40 hours / week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 8 : 00am-5 : 00pm CST.

Remote Details

You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following : Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second) Upload speed of 5Mbps (megabyte per second) Ping Rate Maximum of 30ms (milliseconds) Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment.

Anticipated Hourly Range

$18.10 per hour - $25.80 per hour.

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Application window anticipated to close : 10 / 27 / 2025

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ Opportunity / Affirmative_ Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.