Senior Manager, Solutions Architecture - Data & AI

Boston, Massachusetts, United States; Charlottesville, Virginia, United States; Columbus, Ohio, United States; Durham, North Carolina, United States; Remote, US

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas : Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices : Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC, OR in a Work From Anywhere (Remote) capacity with travel to clients and TELUS Digital Solutions offices expected.

The Opportunity

As a Senior Manager, Solutions Architecture with a focus on Data & AI, you'll play a pivotal role in bridging the gap between pre-sales strategy and project delivery. Drawing on your deep knowledge of data ecosystems, machine learning, and AI technologies, you'll help shape, architect, and launch impactful solutions that align with client and executive partner goals. Whether leading architectural discovery for new data and AI initiatives or guiding in-flight projects, you'll ensure solutions are both technically sound and aligned with business objectives and operational needs.

You'll engage with prospective clients to explore how our capabilities can meet their unique data and AI challenges, lead architecture efforts for new engagements, and collaborate closely with delivery teams to bring client visions to life. You'll also provide critical estimates around team composition, build scope, and resource planning—ensuring data and AI projects are realistically scoped and staffed for success.

Between engagements, you'll lend your expertise across teams as a flexible problem-solver, while deepening your knowledge in areas like cloud data platforms (e.g., Databricks, Snowflake, Azure, AWS, GCP) or advanced AI / ML methodologies.

Responsibilities

• Presale : Lead scoping, technical design, and work planning during the presale process, articulating our data and AI capabilities to prospective clients.
• Delivery : Play the lead role in technical architecture and discovery projects, using consulting methods to refine the data product and technical architecture of client projects. This includes designing scalable data pipelines, machine learning model architectures, and MLOps frameworks.
• Subject Matter Expertise : Own a "technology vertical" within Data & AI, encompassing solution design, platform selection (e.g., Databricks, Snowflake, AWS Bedrock), implementation support, and thought leadership. This may include areas such as large-scale data warehousing, real-time analytics, machine learning operations (MLOps), or agentic AI systems.
• Roving Catalyst : Enhance existing project teams with architectural account-level guidance or specific subject matter expertise in data engineering, machine learning, or artificial intelligence.

Qualifications

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits :

USA Pay Range

$180,000 - $210,000 USD

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Columbus, OH

Remote, US

Please acknowledge that you have seen the posted salary range for this role and confirm that this aligns with your expectations. TELUS Digital does not currently have any form of variable compensation outside of base salary at the moment and we are extending offers with just base salary. We are actively reviewing our compensation model and will communicate expectations once we have more information.

As many of TELUS Digital's products are customer-facing applications, please provide a brief overview of your experience developing or architecting solutions with the following solutions : 1). React, Angular, PWAs2). iOS / Android3). Node4). AWS / Azure

(USA) Voluntary Demographic Questions

TELUS Digital knows incredible talent comes from all backgrounds. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. We're deeply committed to building teams that reflect the diversity of the populations we serve.

To ensure we're reaching talent from all backgrounds, we invite applicants to complete the following VOLUNTARY demographic questions. For each question, you have the option to select "I do not wish to answer." Your responses will be processed separately from your application and will not be used in the hiring process or decision. We use this data (aggregate only) to assess and improve our hiring outreach and processes to better include and support individuals of all backgrounds.

TELUS Digital is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.

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