Service Manager

Service Manager

The Service Manager maximizes productivity of the Service department and provides excellent customer service to improve the overall performance and profitability of the business.

Primary Responsibilities :

• Develop goals and provide direction to optimize departmental performance in the areas of :
• Customer Service
• Revenue Attainment
• Cost Control
• Technician Productivity
• Quality Assurance
• Cycle Time
• Ensure Service Advisors are keeping customers informed and are optimizing throughput
• Manage shop workload, schedule appointments, and maintain an organized schedule with all Service Technicians
• Hire, train, motivate, develop, counsel, and monitor the performance all Service department staff
• Process work orders from start to finish, in line with Company policies and procedures
• Assist in preparing an annual operating budget for the Service department
• Process warranty repairs
• Prepare and finalize invoice transactions with customers, including receiving payment
• Continually seek technical and product knowledge by completing on-line and hands on training

Knowledge, Education and / or Experience :

Skills :

Abilities :

Benefits :