Head of Customer Journey Operations

Who Are We?

Postman is the world’s leading API platform, used by more than 40 million developers and 500 000 organizations, including 98 % of the Fortune 500. Postman simplifies every step of the API lifecycle and streamlines collaboration, enabling users to create better APIs faster.

The Opportunity

We are seeking an experienced and strategic

Head of Customer Journey Operations

to lead the design, optimization, and execution of our customer journey across the go‑to‑market (GTM) organization. This role serves as a critical bridge between Sales, Customer Success and Marketing, ensuring operational alignment, scalability, and exceptional customer experiences.

Key Responsibilities

Develop and own the end‑to‑end customer journey, driving consistency, efficiency, and measurable business outcomes.

Partner with GTM leadership to establish operating rhythms, forecasting, and performance frameworks that enable predictable revenue growth.

Lead the design, implementation, and optimization of GTM processes to improve conversion, retention, and expansion.

Provide strategic insights through data‑driven analysis, reporting, and dashboards for executive decision‑making.

Build, lead, and mentor a high‑performing operations team.

Foster cross‑functional collaboration with Finance, Product, and other key stakeholders.

Qualifications

Minimum of 7+ years of experience in Revenue Operations, GTM Operations, or Sales / Customer Operations at a SaaS company.

Demonstrated success in supporting scalable growth at high‑growth SaaS companies.

Proven team leadership and management experience.

Strong analytical, strategic, and process optimization skills.

Excellent communication and stakeholder management capabilities.

Preferred Qualifications

Prior startup experience in building and scaling GTM operations.

Experience with GTM or Sales Strategy.

Background spanning both Sales Operations and Customer Operations.

Compensation

OT E for this role is $195 000 to $215 000 plus a competitive equity package. Actual compensation is based on the candidate’s skills, qualifications, and experience.

Benefits

Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Our wellness programs help you stay in the best of your physical and mental health, and our donation‑matching program supports the causes you care about.

Hybrid Work Model

For all roles based out of the San Francisco Bay Area, Boston, Bangalore, Hyderabad, and New York, employees are expected to come into the office 3 days a week. We balance flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers.

Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal Opportunity

Postman is an Equal Employment Opportunity and

Affirmative Action Employer . Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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