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GUCCI Team Manager, NYC Area - Future Opportunities

GUCCI Team Manager, NYC Area - Future Opportunities

KeringNew York, NY, US
30+ days ago
Job type
  • Full-time
Job description

Gucci Team Manager

Summary

If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion : breaking new ground in the fashion world and beyond.

Role Mission

As a Gucci Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer-centric attitude.

You will lead from the selling floor, delivering real-time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.

Key Accountabilities

Team

  • Working on the selling floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience;
  • Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high;
  • Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift;
  • Lead morning briefings as and when required, delivering key business communication and daily objectives;
  • Develop and lead cross-category focus, ensuring your team can and do sell all categories across all floors;
  • Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans;
  • Participate in attracting, recruiting, and onboarding a high-performing team;
  • Monitor your team's adherence to company policies and procedures; following up when needed.

Client

  • Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality mindset;
  • Develop a client engagement mindset, with the purpose of building long-lasting relationships with clientele;
  • Achieve business objectives by utilizing the company consumer management client segmentation strategy;
  • Full utilization of the various clienteling tools to activate, retain and grow team and personal client base;
  • Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs;
  • Monitor client advisor performance and work on a daily / weekly / monthly plan to ensure clienteling excellence;
  • Lead by example on the selling floor in embracing the Gucci selling ceremony;
  • Manage the customer flow on the selling floor to ensure all clients are attended to and exceptional service is delivered;
  • Manage and resolve customer service issues with the end goal of retaining the client relationship.
  • Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities;
  • Monitor monthly consumer management database reporting;
  • Strong grasp on KPIs and ability to strategize when performance standards are not met;
  • Fully support and align with all key business initiatives and new product launches;
  • Lead and support company-driven local events and product launches, ensuring client attendance and sales results are met;
  • Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.

    • Product

  • Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;
  • Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business;
  • Provide insights to Store Director and Visual Merchandising team to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained;
  • Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring their awareness of market trends and competitors;
  • Utilize digital platforms to support store and online product sales.

    • Operations

  • Collaborate with Operations, Human Resources, Loss Prevention, and other cross-functional departments while adhering to and enforcing all company policies and procedures;
  • Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage;
  • Support and maintain visual merchandising standards set by the WW headquarters;
  • Maintain full organization of company assets in the back of house and front of house per the worldwide stock guidelines;
  • Daily maintenance of the consignment program to ensure compliance and adherence to company policy and procedures;
  • Responsible for tracking all special orders through merchandising communication;
  • Weekly communication of bestseller needs through the Business Planning replenishment program.

    • Key Requirements

  • Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry;
  • A Bachelor's Degree in a related field is preferred;
  • Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
  • Proven ability to drive positive client experiences that build loyalty and deliver measurable results;
  • Ability to manage competing priorities in a fast-paced environment;
  • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
  • Industry awareness and strong business acumen;
  • Strong verbal and written communication skills and excellent organizational skills;
  • Passion for the fashion industry;
  • Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism;
  • Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

    • Key Pillars for Ways of Working

  • Execute the mission of the role with a Radically Client-Centric mindset;
  • Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
  • Be Relentlessly Creative and approach challenges with an innovative mindset;
  • Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

    • Key Behaviors to Amplify What We Do

    Explore

    Considerate Thinker

  • Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

    • Solutions Developer

  • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

    • Deliver

    Accountable Achiever

  • Actively gets things done, raising the bar for performance, and taking accountability for own actions

    • Agile Advocate

  • Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

    • Connect

    Connection Builder

  • Builds trust-based relationships across boundaries and encourages collaboration
  • Adapts own style to communicate impactfully

    • People Enabler

  • Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniqueness

    • Build

    Continuous Learner

  • Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

    • Talent Builder

  • Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

    • Work Authorization

  • Qualified candidates must have the proper work authorization to work in the United States

    • Accessibility

    Our Gucci community is committed to providing a

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