Senior Systems Engineer
The Pokémon Company InternationalTacoma, WA, US12 days ago
Job type
- Full-time
Job descriptionJob Summary : The Senior Systems Engineer is a key technical leader within the IT Client Services team, responsible for shaping and delivering enterprise systems and services that enable business focused outcomes. This role plays a critical part in designing and supporting frictionless, scalable, and reliable technology solutions that serve approximately 1,300 staff across multiple global locations. This person works closely with business stakeholders to understand their needs and translate them into effective technical solutions. They lead complex projects, provide expert-level support, and guide the team in adopting best practices that enhance service quality and operational efficiency. This role also contributes to a culture of learning and continuous improvement, helping the organization evolve its systems to meet changing demands. FLSA Classification (US Only) : Exempt People Manager : No Lead the design, review, and delivery of both simple and complex technical solutions that align with long-term IT strategies and enable impactful business outcomes. Plan and coordinate the installation, configuration, and maintenance of cloud, on-premise and Software as a Service (SaaS) systems to ensure reliable, scalable, and efficient operations. Serve as a unifying technical leader, fostering collaboration across IT and business teams to align technology solutions with organizational goals. Provide expert-level guidance and mentorship to team members, including supporting Service Desk staff through escalated tickets, knowledge sharing, and collaborative problem-solving that strengthens team capabilities and service quality. Identify and support opportunities to integrate AI-powered tools (e.g., Microsoft Copilot) into enterprise workflows, enabling business teams to improve productivity and decision-making. Collaborate with business and IT stakeholders to evaluate and implement AI platform integrations that streamline operations and deliver measurable outcomes. Identify and implement opportunities to streamline operations through thoughtful automation and process refinement, improving service quality and reducing manual effort. Support the adoption of AI-driven features in collaboration platforms, productivity suites, and IT service management tools, aligning with organizational goals and user needs. Maintain a comprehensive understanding of existing systems and services, ensuring they are effectively leveraged to support evolving business needs. Partner with internal stakeholders, external vendors, and service providers to coordinate system deployments, upgrades, and integrations that support business functions. Conduct post-incident reviews to identify root causes of service disruptions and recommend improvements that enhance system reliability and performance. Diagnose and resolve complex issues related to server performance, application behavior, and hardware functionality across the enterprise environment. Ensure timely and effective resolution of technical incidents and service requests, maintaining a high standard of responsiveness and customer service. Evaluate new technologies and enhancements to existing systems, conducting proof-of-concepts and presenting recommendations that align with business priorities. Create and maintain clear, accurate technical documentation to support operational continuity, knowledge sharing, and team alignment. Participate in the on-call rotation as a first responder for critical system issues. 8+ years of experience designing, managing, and evolving enterprise IT systems across both on-premise and cloud environments. Deep expertise in Microsoft technologies including VMware, Windows Server, SCCM, Active Directory, Entra ID, Intune, Group Policy, File Services, Microsoft 365, and PowerShell. Demonstrated leadership in mentoring IT professionals, guiding cross-functional collaboration, and serving as a senior escalation point for complex technical issues. Strong background in Azure administration, hybrid cloud management, and Tier III support for both Windows and macOS environments. Proven ability to manage multiple projects simultaneously, applying analytical thinking and structured problem-solving to deliver business-aligned outcomes. Experience in automation platforms and services. Experience with migrating repeatable manual processes to automated solutions. Proficiency in integrating SaaS platforms and Single Sign-On (SSO) solutions across diverse environments. Excellent communication skills, with the ability to translate complex technical concepts for both technical and non-technical audiences. Industry Certifications (MCSA, MCSE, VCP, Server+, PMP) are a plus. Bachelor’s Degree in Computer Science, Information Systems or other related field-or equivalent work experience. Passion for Pokémon : Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do. Challenging the Expected : Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities. Integrity and Respect : Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results. Dedicated to Quality : Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. Building Relationships : Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals. Delighting Customers : Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience. An innovative culture driven by impact, delivering meaningful outcomes. Company events that celebrate the spirit of Pokémon. Competitive cash-based compensation programs. 100% employer-paid healthcare premiums for you. Generous paid family leave. Employer-paid life insurance. Employer-paid long and short-term income protection insurance. US Employees : 401k Employer Matching. UK / IRE / MX Employees : Pension Employer Contributions. Fitness reimbursement. Commuter benefit. LinkedIn learning. Comprehensive relocation package for certain roles. Hybrid work environment.
Job Description
Get to know The Pokémon Company International
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The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.
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Learn more online at corporate.pokemon.com and pokemon.com.
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Get to know the role
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- Job Title : Sr. Systems Engineer
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What you’ll do
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Base Salary Range : For this role, new hires generally start between $127,800.00 - $151,525.00 per year. The full range is $127,800.00 - $191,200.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.
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#LI-PS #LI-Hybrid
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The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.
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The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at accommodationrequest_ta@pokemon.com.
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Senior System Engineer • Tacoma, WA, US
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