Customer Service Clerk (Bilingual Preferred)

Customer Service Clerk

The Courts Department is seeking a dedicated and detail-oriented individual to join our team as a Customer Service Clerk. This entry-level position plays a critical role in supporting case management and delivering high-quality customer service via multiple platforms, including in-person assistance and through the Call Center. This role operates under established departmental policies and the direction of leadership. Position Duties :

• Maintain responsibility for ensuring customer service is a high priority and that customers are treated with empathy and professionalism at all times
• Perform all functions related to the assigned case tracks
• Perform financial functions across all applicable platforms to include the accepting of cash, displaying a high degree of accuracy
• Prepare documents for scanning to case management system
• Determine indigent prerequisites
• Perform service processes
• Issue subpoenas
• Perform data entry functions in case management system
• Process records requests via Court Records Inquiry (CRI)
• Assist with jury customers via the Call Center
• Prioritize workload to be able to meet time standards set by leadership
• Prepare documents and Orders as required for scanning to court systems
• Prepare payment arrangements in accordance with our payment compliance policy
• Schedule hearings
• Process incoming mail as assigned
• Other duties / special projects as assigned

Qualifications :

Knowledge, Skills & Abilities :

Supplemental Information :

Applicants must be authorized to work for ANY employer in the U.S. Our organization is unable to sponsor or take over sponsorship of an employment Visa.

Note : Vacancy postings may be closed at any time based on business needs. Applicants who have applied will be notified.