Account Manager

Account Manager

Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces. Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs. Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location

As an Account Manager, you will serve as the primary liaison between Cytracom and our key MSP partners. Your purpose is to manage and grow strategic relationships by aligning our solutions with partner business goals and ensuring both parties receive maximum value. This role blends relationship management, business development, and customer success to support long-term growth. The Account Manager's mission is to build trust, drive adoption of Cytracom products, increase partner satisfaction, and ultimately grow revenue and market share through thoughtful, partner-centric account management.

Responsibilities:

• Cultivate and manage strong, long-term relationships with an assigned base of MSP partners.
• Collaborate with partners to identify growth opportunities and co-create solutions that deliver mutual success.
• Upsell and cross-sell Cytracom products and services to maximize account value.
• Act as a trusted advisor and advocate for your partners, ensuring high-quality service and prompt resolution of issues.
• Drive partner revenue growth and market expansion through strategic engagement and enablement.
• Maintain accurate contact records and pipeline updates in HubSpot CRM.
• Meet or exceed weekly KPIs, completing assigned tasks on time and with quality.
• Collaborate with internal teams across marketing, product, and support to ensure smooth partner experiences.
• Develop and execute customized partner plans aligned with Cytracom's goals.
• Provide regular performance updates, insights, and recommendations to both internal stakeholders and partner contacts.
• Maintain a strong understanding of Cytracom's product offerings, competitive positioning, and broader industry trends.
• Conduct quarterly reviews of partner performance, funnel health, and opportunity pipelines.
• Deliver product demonstrations and support sales efforts to help partners improve close rates and overall performance.

Attributes for Success:

• Relationship-Driven: Builds rapport easily and values long-term partner success.
• Strategic Thinker: Balances day-to-day execution with a focus on long-term growth.
• Revenue-Focused: Motivated to meet and exceed revenue goals through partner success.
• Proactive Communicator: Keeps partners and internal teams aligned with timely, thoughtful updates.
• Organized & Accountable: Manages tasks, pipelines, and responsibilities with consistency and clarity.
• Business-Minded: Understands how MSPs operate and how to align Cytracom solutions with partner business models.

Our Benefits:

• Medical, dental, and vision insurance is available
• 401K
• Disability and Life insurance
• Paid vacations and holidays
• Flexible PTO policy
• Casual, laid-back work environment
• Free refreshments
• Standing desks

Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.