Sales Supervisor : Grown Brilliance (Fine Jewelry)

Sales Supervisor Opportunity At Grown Brilliance

Grown Brilliance, founded by Akshie Jhaveri, is a third-generation jewelry company committed to creating a transparent and value-driven approach to jewelry with 100% conflict-free lab-grown diamonds of the highest quality that never compromise on style or value. As a proud minority-female-founded and 75% female-led company, Grown Brilliance's commitment to Akshie's founding mission is matched by our commitment to supporting brilliant women who continuously push commercial and creative boundaries to empower and inspire future generations of women to pursue their passions. Telling their stories is an integral part of writing our own.

We are seeking a passionate and driven Sales Supervisor for our Grown Brilliance boutique in Gold Coast, Chicago IL. As an integral member of our leadership team, you will oversee the performance and development of your sales team, cultivating a world-class environment that reflects the brand's commitment to excellence and luxury.

In this role, you will influence your team to deliver memorable, elevated customer experiences while ensuring the store's operational success. You will collaborate closely with the General Manager to drive sales and client retention strategies, while upholding the brand's high standards for store presentation, cleanliness, visual merchandising, and inventory management.

With a strong "one team" mentality, you will support store and market initiatives, including promotional events and activations. You will also lead by example on the sales floor, ensuring a seamless, client-focused experience while managing opening and closing procedures, and supporting operational tasks. Flexibility to adapt to a fast-paced, evolving environment is key, and proficiency in retail technologies such as Shopify, Endear, and Slack is highly valued.

Position Qualifications

• Must be 18 years or older to comply with company standards.
• Proven ability to lead and inspire teams, with a focus on fostering collaboration, driving results, and developing future leaders.
• Extensive experience in luxury retail or high-touch client-facing roles, with proven experience selling products at a minimum price point of $1,000. A deep commitment to providing exceptional client experiences. GIA certification is preferred to enhance expertise in fine jewelry.
• Strong track record of cultivating and managing a client book, building lasting relationships that foster loyalty and repeat business.
• Flexible and adaptable availability, with the ability to respond to the dynamic needs of the business, including evenings, weekends, and holidays.
• Engaged, energetic presence on the sales floor, maintaining focus and professionalism while standing and walking for extended periods to ensure a seamless and elevated client experience.

Hourly Pay Range : $19 / hour to $21 / hour. Actual compensation will be based on years of experience, skills, competencies qualifications.

Interpersonal Skills

Key Performance Indicators (KPI's)