Guest Service Agent

Guest Service Agent

The Guest Service Agent is responsible for processing check-ins / outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Preferred behaviors include being thought provoking, loyal, a team player, innovative, a functional expert, enthusiastic, detail oriented, and dedicated. Preferred motivations include being a self-starter, seeking growth opportunities, valuing job security, desiring flexibility, and having the ability to make an impact.

Preferred education is high school or better. Preferred experience includes one year of customer service.