Bilingual Customer Service Representative

Job Description

Job Description

We are looking for a dedicated and bilingual Customer Service Representative to join our team in Plano, Texas. This Contract-to-Permanent position requires exceptional communication skills and the ability to manage customer interactions effectively in a fast-paced environment. If you are detail-oriented and thrive on delivering outstanding service, we encourage you to apply.

Responsibilities :

• Engage with customers using active listening techniques to understand their needs and address inquiries or concerns promptly.
• Redirect or escalate calls to the appropriate team members and collaborate with other departments to resolve customer service issues.
• Expand knowledge of company processes and transactions to enhance service delivery and provide support across different teams.
• Report any workflow disruptions or service challenges to Customer Care leadership to maintain high service standards.
• Ensure compliance with company policies, training guidelines, supervisory instructions, and applicable regulations.
• Maintain professionalism and composure while handling challenging situations or ambiguous scenarios.
• Assist with data entry and document preparation to support customer service operations.
• Provide clear and concise written communications to customers and internal stakeholders.
• Strive to deliver solutions that benefit both customers and the organization.
• High School Diploma or equivalent required; a college degree is a plus.
• At least one year of customer service experience, preferably in a call center environment.
• Proficiency in Microsoft Office / 365 applications and the ability to learn proprietary software programs.
• Strong ability to read, comprehend, and respond to written and verbal communications.
• Demonstrated capacity to learn quickly and apply new information effectively.
• Excellent listening skills with the ability to seek clarification and resolve issues.
• Ability to remain composed under pressure and manage stress effectively.
• Bilingual proficiency is required to communicate effectively with a diverse customer base.