Workflow Clinical Manager

Workflow Clinical Manager

The Workflow Clinical Manager is responsible for the daily work functions in all clinical information systems to ensure the care planning, utilization of services, and coordination of care. The focus of Workflow Clinical Manager is to provide clinical systems processes to safeguard patient centered care efficiently, effectively, and with the best possible outcomes. The Workflow Clinical Manager approves / disapproves all patient care plans, new and revised.

Primary Job Duties

Oversees care planning, utilization services and coordination of patient care.

Ensures Home Care Home Base (HCHB) compliance with applicable regulations, policies, procedures, guidelines, and best practice standards.

Ensures effective and accurate utilization of HCHB, staff and resources in patient care delivery that is quality oriented and cost efficient.

Contributes to program effectiveness.

Organizes and performs work effectively and efficiently.

Maintains and promotes customer satisfaction.

1.0 QUALITY OF WORK :

• Approves or disapproves patient plan of care based on chart review phone calls and conferences.
• Makes clinical information system recommendations for efficient and effective utilization of resources to achieve positive outcomes.
• Recommends additional services to improve efficiency and effectiveness of the Plan of Treatment (IE : Utilization of, Medical Social Worker, Therapy, Palliative care, referral to hospice, etc.).
• Direct team members in planning interventions and goals which are appropriate to the identified needs of their patients. Promotes fiscally responsible care for patients, reviewing all components of the plan of care to ensure the appropriate resources and services are included.

1.2 SURES HCHB COMPLIANCE WITH APPLICABLE REGULATIONS, POLICIES, PROCEDURES, GUIDELINES, AND BEST PRACTICE STANDARDS :

1.3 CONTRIBUTES TO PROGRAM EFFECTIVENESS :

2.0 PRODUCTIVITY / USE OF TIME :

3.0 MISSION, VISION, VALUES :

3.2 ORGANIZES AND PERFORMS WORK EFFECTIVELY AND EFFICIENTLY :

Job Specifications

Education : Graduate from an accredited or approved school of nursing. Bachelors degree preferred.

Licensure / Certification : Current license to practice professional nursing in the State in which supervising staff / care (NC / SC).

Experience : Minimum of two years clinical practice. Minimum one year home health experience preferred. Prior experiences that would encompass clinical, teaching, and supervisory practice within a nursing service organization is preferred.

Essential Technical Skills : Current knowledge of fundamental medical-surgical and home health nursing principles and practice. Knowledge of the principles of adult learning. Knowledge of standards of medical record keeping. Ability to speak clearly and effectively before small and large groups. Ability to communicate, both orally and in writing, and to be literate in the English language.

Interpersonal Skills : Excellent interpersonal skills including the ability to interact and communicate in a professional and tactful manner with coworkers, physicians, patients and families and the general public. Must be flexible and innovative.

Essential Physical Requirements : Ability to stand or sit for extended periods of time.

Essential Mental Requirements : Ability to analyze data in clinical information systems to identify staff and agency learning needs. Ability to systematically assess, plan, implement and evaluate evidence based best practice. Demonstrate long and short-term memory. High level problem solving and reasoning skills to assist staff in patient care planning and problem resolution. Able to prioritize duties, learn new skills and use supportive services appropriately. Must work well independently.

Essential Sensory Requirements : Ability to use sight to assess, plan, implement and evaluate patient care activities in clinical information systems. Ability to use hearing to communicate with staff.

Exposure to Hazards : Noise, exposure to office equipment and machinery. Requires long periods of computer and chart review. May encounter temperature changes and weather extremes.

Other Hours of Work : Monday Friday, weekends and holidays as needed. Occasional need for flexible hours to meet educational needs of staff and the agency.