Assistant General Manager

Assistant General Manager

The Assistant General Manager (AGM) at Embassy Suites Gulf Shores Beach Resort is responsible for overseeing the day-to-day operations of the Front Desk, Housekeeping, Engineering, and Food & Beverage departments. The AGM is committed to providing exceptional guest service while ensuring a clean, safe, and welcoming environment. This role involves managing operational efficiency, maximizing service levels, controlling expenses, and ensuring compliance with company policies and standards. The AGM will also support the front-of-house operations, assisting in staffing, training, and monitoring departmental performance.

Key Responsibilities :

Guest Service & Satisfaction :

Respond promptly and professionally to all guest requests, complaints, and accidents, whether presented at the Front Desk, through reservations, comment cards, letters, or phone calls.

• Investigate and resolve issues, ensuring guest satisfaction by following up to ensure resolution and continual improvement.
• Handle special requests, VIP guests, and emergency situations to ensure an exceptional experience for all guests.

Revenue & Occupancy Management :

Review daily room revenue and occupancy reports to maximize revenue and occupancy rates.

Team Management & Scheduling :

Prepare and manage team member schedules in accordance with the business forecast, payroll budget guidelines, and productivity requirements.

Front Office Operations :

Oversee all aspects of the front office system, including software maintenance, report generation, and system analysis.

Safety & Compliance :

Be knowledgeable about the hotel's accident prevention program, safety committee initiatives, and the communication of safety standards.

Financial Oversight :

Assist in monitoring and controlling departmental expenses, ensuring alignment with budgeted guidelines and company standards.

Operational Support :

Provide on-site leadership and support for the Front Desk, Housekeeping, Engineering, and Food & Beverage departments, ensuring smooth and effective operations.

Other Duties :

Perform additional responsibilities as requested by the General Manager to support the overall operation and success of the resort.

Qualifications :

The Assistant General Manager plays a vital role in ensuring the overall success of the resort, driving guest satisfaction, optimizing operational performance, and supporting the General Manager in strategic initiatives. This is a leadership position requiring strong organizational skills, excellent guest service abilities, and a commitment to achieving hotel goals.