Dealer Network Business Process Specialist

As a Business Process Specialist, you will support the Dealer Network or Customer  Experience application portfolio. This role offers hands-on experience in business analysis,  application development lifecycle, and stakeholder collaboration. You’ll work closely with  experienced professionals to learn how technology supports business goals and customer  experience.

Key Responsibilities :

• Learning & Development : Gain exposure to business processes, application  architecture, and project management practices.
• Requirements Support : Assist in gathering and documenting business and technical  requirements under guidance.
• Functional Translation : Help translate business needs into functional specifications  with mentorship.
• Solution Collaboration : Participate in design discussions and support testing  activities.
• Stakeholder Engagement : Attend meetings with business and IT teams to  understand communication and collaboration practices.
• Process Documentation : Help document workflows, user stories, and process  improvements.
• Quality Assurance Support : Assist in reviewing deliverables and participating in  testing phases.
• Technology Research : Explore emerging technologies and contribute insights to the  team.
• Domain Expertise : Serve as the go-to expert for supported applications and business  processes, providing deep functional and technical insight.
• Project Management : Apply project management principles to improve productivity,  manage risks, resolve issues, and ensure timely and budget-conscious delivery of initiatives.
• Backlog Management : Prioritize and manage product backlogs based on business  value, urgency, and stakeholder input.
• Regulatory Compliance : Ensure all solutions adhere to internal security policies,  governance standards, and regulatory requirements.
• Impact Assessment : Evaluate and communicate the impact of proposed changes on  systems, processes, and stakeholders.
• Advisory Role : Provide strategic input on industry best practices and emerging  technologies relevant to the business.
• Incident Management : Oversee incident tracking and resolution, ensuring timely  documentation and follow-up.
• Root Cause Analysis : Investigate recurring issues, identify root causes, and propose  long-term corrective actions.
• Operational Oversight : Ensure all operational responsibilities are executed effectively and aligned with service level expectations.

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer : 17+ paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with :

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions :

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.