Service Administrator

Job Description

Job Description

Job Purpose

The Service Administrator provides clerical and administrative support to the Technical Service Department to ensure efficient handling of customer service activities, documentation, and communication. This position assists with service request processing, recordkeeping, data entry, and departmental reporting to support the company’s after-sales service operations in compliance with medical device quality and regulatory standards.

Duties and Responsibilities

Administrative & Clerical Support

• Perform daily administrative tasks including filing, data entry, document preparation, and correspondence.
• Maintain and organize service records, repair logs, and customer files in accordance with quality system requirements (FDA, ISO 13485).
• Assist in the preparation of service reports, forms, and department metrics.
• Manage incoming emails and route requests appropriately and provide general information to customers and internal teams.
• Assist with scheduling, training coordination, and departmental communications.
• Help prepare materials and documentation for service training sessions or meetings.
• Provide administrative support during internal and external audits.

Service Documentation & Tracking

Shipping & Logistics Support

Qualifications

Education and Experience

Skills & Abilities

Compensation

The anticipated range for this position is $21.70 to $24.80 at an hourly rate. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.

Working conditions

Physical requirements