Field Claims Specialist II, Property NATCAT - Midwestern US ($5000 Sign-on Bonus)

Overview

Field Claims Specialist II, Property NATCAT - Midwestern US ($5000 Sign-on Bonus) at Nationwide. This is a field-based role on the National Catastrophe Response Team. The position is responsible for managing property claims in response to catastrophic events across the country. As a field-based adjuster, you will be deployed to areas impacted by large-scale disasters to assess damages, support policyholders, and help communities begin the recovery process. The role requires extensive travel (up to 80%), often on short notice, and the ability to work in high-pressure, fast-paced environments for extended periods.

You will regularly engage in direct, sometimes emotionally charged conversations with customers—clearly explaining coverage decisions, setting expectations, and delivering difficult news with empathy and professionalism. The ability to remain composed and compassionate in the face of loss, frustration, or uncertainty is essential. Strong communication skills and emotional resilience are critical as you guide customers through challenging moments.

This is a demanding, customer-facing role that requires a blend of technical expertise, critical thinking, and emotional intelligence. Candidates should be comfortable working independently in disaster zones, managing a high volume of claims, and adapting quickly to evolving priorities.

Responsibilities

• Handle all assigned claims promptly and effectively with little to no direction. Make decisions within delegated authority according to company policies and procedures.
• Determine proper policy coverages and apply appropriate claims practices to resolve cases in alignment with company guidelines.
• Open, close, and adjust reserves to ensure reserve adequacy; adhere to file conferencing notification and authority procedures.
• Maintain current knowledge of insurance products, guidelines, and relevant legal developments; participate in seminars and training as needed.
• Maintain knowledge of local industry repair procedures and pricing; submit reports to claims management as needed.
• Collaborate with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities; assist or prepare files for lawsuit, trial, or subrogation.
• Initiate and conduct follow-ups using claims systems and related tools; provide proactive communication to customers throughout each stage of the claim.
• Deliver outstanding customer service while adhering to professional standards and company guidelines.
• May perform other responsibilities as assigned.

Qualifications

A $5000 SIGN-ON BONUS will be given to all external candidates hired into this role. Half of the bonus will be paid after 3 months of employment and the remainder after 9 months

Job Description Summary

No two property claims are the same; our team focuses on delivering the best service and building lasting relationships with customers. If you are confident, curious, driven to learn and grow, and want to help people when they need it most, we want to know more about you.

Job Conditions

Overtime eligibility : Not Eligible (Exempt). Working conditions include normal office or field claims environment, ability to sit and use a computer, and physical inspections of property loss sites (climbing ladders, roofs up to 8 / 12 pitch, etc.). Must be willing to travel, work irregular hours, and be available to work catastrophes (CAT). A valid driver's license with satisfactory driving record is required.

Benefits

Nationwide offers a range of benefits including medical / dental / vision, life insurance, disability coverage, paid time off, holidays, 401(k) with company match, pension plan, and more. Equal opportunity employer notes apply.

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