Account Specialist Thriving Advertising Department

Job Description

Job Description

We are looking for a highly organized and detail-oriented Account Specialist to join our thriving advertising department in Chattanooga, Tennessee. In this long-term contract position, you will play a critical role in supporting a dynamic sales team within a fast-paced, deadline-driven environment. If you excel in providing exceptional customer service, managing multiple priorities, and collaborating with a team, this role is an excellent opportunity to grow your career in the printing and publishing industry.

Responsibilities :

• Provide comprehensive support to the sales team by managing insertion orders, proofing ads, coordinating corrections, and ensuring timely follow-ups.
• Maintain a strong understanding of company policies, procedures, and operational systems to ensure seamless execution of tasks.
• Collaborate with customers to confirm run dates, ad sizes, and creative content, ensuring their approval of ad materials by specified deadlines.
• Process and track advertising programs and digital campaigns, ensuring accurate entry into internal systems.
• Assist in creating engaging sales presentations and spec ads to support sales representatives in client proposals.
• Monitor and review sales reports to ensure accuracy in ad bookings and adherence to client agreements.
• Coordinate with the digital team to book and manage digital campaigns, ensuring they meet client expectations and requirements.
• Retrieve and process payments, manage invoices, and handle billing adjustments as needed.
• Organize and input ad materials into designated systems, such as Xpance, while maintaining detailed run-sheets for special sections.
• Uphold high standards of customer service by responding promptly to inquiries and resolving any issues related to advertising campaigns.
• At least 1 year of experience in a sales support or account management role, preferably within the advertising or publishing industry.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Experience with CRM systems and digital project management tools.
• Strong organizational skills with the ability to manage multiple deadlines and priorities.
• Excellent written and verbal communication skills, including accurate spelling and grammar.
• Proven ability to work collaboratively in a team-oriented environment.
• Self-motivated with a keen attention to detail and a commitment to delivering high-quality work.
• Familiarity with ad scheduling systems or similar tools is a plus.