Police Dispatch Supervisor

Police Dispatch Supervisor

Are you an experienced public safety dispatch communications professional seeking for growth and development? We invite you to join the City of San Bernardino Police Department as a Police Dispatch Supervisor!

About the City : As a future member of our team, you'll be joining a city with deep roots, cultural diversity, and exciting momentum. Located in the heart of Southern California's Inland Empire, San Bernardino is the county seat and largest city in the region, home to more than 222,000 residents. Its rich history shaped by Native American, Mexican, and Spanish influences continues to inspire the city's evolving identity. San Bernardino offers access to major transit corridors, natural beauty, and a wide range of housing and lifestyle options. It's a place where public service careers are supported by a strong sense of community and purpose and where motivated professionals can grow, contribute, and be part of something meaningful.

About the Position : The Police Dispatch Supervisor oversees, assigns, and participates in dispatching Police and other City personnel. This role includes monitoring, supervising, and ensuring work quality and compliance with established policies and procedures. This position will require working a varied work shift that includes evenings, weekends, and holidays.

Qualified candidates must successfully complete a police background investigation as part of the pre-employment exams.

What You'll Be Doing Here :

• Supervisory Skills : Ability to plan, schedule, supervise, and evaluate the work of assigned staff. Proficiency in performance evaluation, coaching, and taking disciplinary actions.
• Communication and Coordination : Expertise in monitoring and overseeing communications between callers, dispatchers, and police units. Strong skills in resolving complaints and assisting with complex or non-routine calls.
• Technology Proficiency : Knowledge of dispatch equipment, including computer-aided dispatch (CAD) systems, automated telephone systems, and 800 MHz radio systems.
• Geographic Knowledge : Familiarity with the geography of the City, including the location of streets, specific buildings, trouble areas, and hazards.
• Administrative Skills : Knowledge in managing payroll, scheduling, and related administrative details for dispatch staff.

A Day in the Life : As a Police Dispatcher Supervisor, your day is fast-paced and focused on ensuring smooth operations in the Communications Center. The supervisor provides guidance, resolves issues, reviews reports, and ensures accuracy and professionalism in all communications. They also coach staff, address technical or service concerns, and maintain communication with officers in the field. Each shift ends by completing reports and ensuring the next team is fully briefed and ready to respond.

What You Need to Qualify :

Education and Experience : High School diploma or G.E.D AND at least three (3) years of progressively responsible public safety dispatch communications experience, at least one (1) of which was in a lead capacity; or an equivalent combination of training and experience.

Physical Requirements and Work Environment : Employees work in a communications dispatch center, and the noise level is generally loud except during periods of low dispatch activity. High activity periods, escalated calls from difficult individuals and intense response situations can create highly stressful working conditions. While performing the duties of this job, the employee is regularly required to sit for prolonged periods; talk and hear, both in person and by telephone / radio; use hands repetitively to manipulate, handle, and feel computers and standard business equipment; and reach with hands and arms. The employee is frequently required to stand and walk and may be required to lift and carry supplies and materials weighing up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Hearing abilities required by this job include the ability to hear in the normal audio range by telephone / radio and to differentiate operating equipment sounds.

Recruitment Timeline : This recruitment will close on Sunday, November 30, 2025, or until a sufficient number of applications have been received. Applications review : Week of Monday, December 1st, 2025. All dates are subject to change at the discretion of the personnel officer.

How to Apply and What to Expect Next : All applicants are required to submit an online application through the City's official website at www.sbcity.org. This recruitment will remain open until November 30, 2025 or until a sufficient number of qualified applications have been received. Applications must be fully completed and clearly demonstrate that the minimum qualifications for the position are met. All information provided is subject to review, investigation, and verification. While resumes may be uploaded as supplemental documentation, they will not be accepted in place of a fully completed City application. Following the initial screening, the most qualified candidates whose backgrounds best match the needs of the City will be invited to continue in the selection process. Meeting the minimum qualifications does not guarantee advancement. Candidates will remain under consideration until a final selection is made, and an offer is accepted. The City of San Bernardino reserves the right to close the recruitment at any time and may determine that none of the applicants, including those who meet the minimum qualifications, are suitable for the position.

Pre-Employment Process may include, but is not limited to : Application Review, Written Exam, Personal History Statement and Pre-Background Interview Questionnaire Packets, Oral Exam, Background Investigation with the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI), Background Investigation with Investigator, Pre-employment Medical Exam, including drug test, Psychological Evaluation, Employment / Professional Reference Check. The City of San Bernardino participates in the E-Verify program. In compliance with federal law, all employers are required to verify the identity and employment eligibility of individuals hired to work in the United States. Accordingly, the City will provide information from each new employee's Form I-9 to the U.S. Department of Homeland Security and the Social Security Administration to confirm authorization to work in the United States. For more information about E-Verify, please visit the U.S. Citizenship and Immigration Services website at www.uscis.gov.

The City of San Bernardino is an Equal Employment Opportunity Employer. The City follows a nepotism policy, which may impact hiring decisions if an applicant has relatives currently employed by the City. In compliance with the Americans with Disabilities Act (ADA), the City provides reasonable accommodations for individuals with disabilities. Each request is evaluated on a case-by-case basis. To request an accommodation, please contact the Human Resources Department directly at 909-998-2060.

This bulletin is intended for informational purposes only and does not constitute a contract, expressed or implied. Its contents may be modified or withdrawn without prior notice. The San Bernardino Police Department is an equal opportunity employer and is committed to creating and maintaining a work environment that is free of all forms of discriminatory harassment, including sexual harassment and retaliation (Government Code 12940(k); 2 CCR 11023).

For questions regarding this recruitment, contact Stephanie Rivera at rivera_es@sbcity.org. Additional information is available at www.sbcity.org.