Aviation Customer Service Account Manager

Aviation Customer Service Account Manager

To provide effective support to the Company's key accounts. Continuously strive to improve service excellence by pro-actively developing relationships and delivering a professional service.

Essential Functions / Responsibilities :

• Develop relationships, along with having a pro-active approach with customers & understanding their requirements.
• Provide a single point of contact for key accounts and escalate any issues as appropriate.
• Offer support for operational changes along with communicating the impact of change to management.
• Ensure that service to the customer is always of the highest standard and quality.
• Support all day-to-day material requests, from the point of Quote to Sale and remittance.
• Manage and report on all contract performance data.
• Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams.
• Review and monitor repair work sent to the customer.
• Oversee customer consignment contracts with support from relevant product manager.
Competencies :
• Flexible
• An excellent communicator
• Professional
• Ambitious / Driven
• Conscientious
• Works effectively as 'part of the Company team', communicates positively at all levels both internally and externally.
• Has excellent interpersonal, communication, organizational, and time management skills
• Has a professional and flexible approach
• Ability to effectively problem solve and use initiative.

Work Environment :

This job operates in a professional office environment.

Travel :

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Supervisory Responsibility :

This position has no supervisory responsibilities.

Candidate skills & requirements :

Required Education and Experience :

Bachelor's degree from an accredited university or college & at least 3 additional years of

customer / contract management experience in aviation

Or

Preferred Education and Experience :

3+ years' customer support experience.

3+ years' experience in the aviation industry.

Additional Eligibility Requirements :

Ability to develop, manage, and maintain customer accounts.

Computer literate.

Job location :

North America, United States, Texas

City (-ies)

3051 W Airfield Dr TX 76051 Grapevine

Minimum education level achieved :

Bachelor's Degree

Minimum experience level required :

More than 3 years