Temporary Hourly - Superior Court Clerk's Office

Call Agent

When you come to work for New Jersey Judiciary you will join an 8500-member strong team that operates with the highest standards of independence, integrity, fairness and quality service. You will be engaged with work that has purpose, meaning and makes a difference in lives of the public we serve. We work hard every day to build the public's trust and confidence in our court system, which includes issues such as bail reform, marijuana decriminalization and recovery court. Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless individuals and families every day. We honor the dignity and individualism of each member of our organization while fostering professionalism and continuous improvement in our work.

The hourly rate for this position is $21.89. Call Agents are limited to a maximum of 944 hours in a fiscal year and selected candidates must be able to work a minimum of 20 hours per week. Candidates may work up to 40 hours. The Judiciary offers a strong opportunity for growth.

The Superior Court Clerk's Office is seeking organized, detail-oriented individuals with strong communication, customer service and writing skills to serve as call agents on the Judiciary Customer Service and the Judgement and Foreclosure Teams. Under the direction of the Clerk of the Court or other designee, call agents will be responsible for providing direct customer service to the public contacting the Call Center. This position is responsible for answering questions posed by the public, attorneys, judges, and other entities. This position requires familiarity with Judiciary procedures, rules, directives, notices to the bar and other policies to effectively assist customers with their requests. Selected candidates will have the opportunity to learn all aspects of court administration and gain practical experience and valuable insight into the judicial process.

Regular and predictable physical presence at the worksite is an essential function of this position.

Answer customer inquiries by telephone and in writing

Assist with the data entry of foreclosure documents into Judiciary databases and assist with fulfilling pending records requests

Assist in scanning court records into our electronic imaging system.

Compose routine correspondence, such as form letters or standard replies.

Physical Ability : For some positions, applicants must have the ability to perform work which requires climbing and prolonged standing, stretching, bending and reaching. The selected candidate must be able to frequently lift and carry supplies weighing from 30 to 50 pounds and, occasionally, materials weighing up to 75 pounds. Driver's License : Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle is necessary to perform essential duties of the position. Authorization to Work : US citizenship is not required. Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations. Special Note : Newly hired employees must agree to a thorough background check that will include fingerprinting. All data received will be kept in strict confidence except to inform the individual of the findings and what action will be taken as a result of this information. Residency Law : In accordance with N.J.S.A. 52 : 14-7 (L. 2011, Chapter 70), the "New Jersey First Act," all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey. Any person may request an exemption from that requirement from the Employee Residency Review Committee in the Department of Labor & Workforce Development on the basis of either hardship or employer critical need.

The NJ Judiciary requires all applicants to complete the application process fully and as instructed. All applicants must complete the work experience and education sections and attach any required documents. Applications must describe all relevant work experience in detail, beginning with your current or most recent job, including military service (indicate rank), internships and job-related volunteer work, if applicable. Use a separate section to describe each position. Applicants who indicate "see resume" or enter their initials to acknowledge that they have skipped the Work History and Education sections will not be considered, unless they do not possess any education history or work experience. Only applicants that follow the application instructions and submit completed applications will be considered.

The New Jersey Judiciary consists of : the Supreme Court, the Superior Court including the Appellate Division and the Trial Court of the 15 vicinages in New Jersey, the Tax Court and the Municipal Court System. The Administrative Office of the Courts provides technical assistance, operational support, training, research and development, budget and personnel coordination, and development and operation of information systems for the Courts of New Jersey.

The Judiciary of New Jersey is an Equal Opportunity / Affirmative Action Employer Committed to Ensuring an Open Door to Justice NeoGov applicant support at 1-877-204-4442 (toll free call) Monday through Friday, 6 : 00 AM to 6 : 00 PM Mountain Standard Time (MST)