Community Relations Specialist - Flathead Couty

Community Relations Specialist Department :

• Community Relations Reports To : Community Relations Manager WHY VERO?
• Vero Fiber is a dynamic and innovative telecommunications company dedicated to delivering high-speed fiber-optic internet services to communities across the country.
• We are on a mission to connect people, businesses, and institutions with the power of lightning-fast internet, and we are rapidly expanding into new markets.
• Our success depends on effective community engagement, resident trust, and positive municipal partnerships — making this position a critical part of our growth and long-term success!
• POSITION SUMMARY Vero Fiber is seeking a Community Relations Specialist, with flexibility for a mid-level individual or an experienced lead.
• This role will drive community engagement strategies across active, new, and proposed fiber markets across Montana.
• This is a key role for developing Vero’s Fiber-To-The-Home (FTTH) business and the successful candidate will act as a trusted liaison between Vero Fiber and the communities we serve, lead engagement initiatives, and help build a scalable, best-in-class community relations function.
• This is a high-impact role offering significant growth potential as Vero Fiber continues to expand across multiple regions.
• RESPONSIBILITIES Serve as the lead community liaison, managing communications and relationship strategies for active deployment markets as well as new and prospective market entries.
• Lead the planning and execution of community engagement initiatives within local markets, including town halls, Chamber of Commerce meetings, civic group presentations, open houses, and community events.
• Collaborate closely with cross-functional teams including construction, engineering, and operations to stay ahead of build activities and proactively inform communities.
• Develop and help manage multi-channel communication strategies (in-person, digital, social media) to maintain transparency and strengthen Vero’s local presence.
• Monitor community sentiment, track recurring issues, and escalate key concerns to leadership, providing strategic recommendations for maintaining public trust and brand integrity.
• Own the management of a centralized hotline and community support inbox, ensuring all resident / community inquiries and concerns are addressed or escalated within established SLAs (generally 72 hours).
• Coordinate the resolution of construction-related community concerns (e.g., property damage, traffic access issues) by working across internal departments and ensuring satisfactory outcomes.
• Maintain and grow an active online community presence, regularly posting updates, responding to concerns, and advertising community engagement opportunities.
• Support strategic new market entry by identifying and building relationships with community leaders, civic groups, and local influencers ahead of deployment.
• For those with leadership experience, act as a mentor for Community Relations Specialists, providing guidance, sharing best practices, and helping to develop a scalable, high-performing team across regions.
• Assist in standardizing templates, playbooks, and communications tools to enhance the consistency and quality of community engagement across all markets.
• Provide regular executive reporting on community outreach activities, public sentiment, issue resolution metrics, and strategic recommendations.
• Travel regularly within assigned markets to attend meetings, engage with communities, and manage events; occasional travel to other Vero regions is expected (travel will vary depending market expansions / launches and seasonality).
• CORE COMPETENCIES There are several competencies required to be successful in this position.

The following are some of the most important and definitions of each are included at the end of this job posting :