Client Success Manager (US Healthcare) | Permanent WFH
BizForceColorado Springs, CO, US16 hours ago
Job type
- Permanent
- Remote
Job descriptionLead client onboarding to ensure a smooth transition and adoption of services. Provide training and support to help clients maximize value from our solutions. Gather feedback and collaborate with internal teams to enhance the client experience. Identify opportunities for clients to expand their use of our services. Provide data-driven insights and recommendations to help clients meet their goals. Work closely with sales and account management teams to drive renewals and upsells. Track key client success metrics and analyze performance trends. Proactively address and resolve client issues to ensure a seamless experience. Advocate for clients internally, ensuring their feedback informs product / service improvements.
Healthcare Client Success Manager
We are looking for a Healthcare Client Success Manager who is passionate about building strong client relationships, driving customer satisfaction, and ensuring long-term success. The ideal candidate will serve as the primary point of contact for clients in the healthcare industry, helping them maximize the value of our services and fostering long-term partnerships.
Key Responsibilities :
Client Relationship Management
- Build and maintain strong, long-term relationships with clients.
- Serve as the main point of contact, addressing client needs and concerns proactively.
- Regularly check in with clients to ensure satisfaction and identify growth opportunities.
Onboarding & Engagement
Strategic Consultation & Growth
Performance Monitoring & Issue Resolution
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Client Manager • Colorado Springs, CO, US
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