Caring Starts with You-Let's Make It Count- New Albany Hiring Event

Overview

By joining Sedgwick, you\'ll be part of something truly meaningful. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions with a commitment to doing the right thing and caring for people.

We are hosting an Open House Career Event for the role of Full-time Care Team Representatives at our New Albany, OH location. This event requires pre-registration.

Event Details

Date : Thursday, October 30th, 2025, 9 : 00 am to 4 : 00 pm EST

Location : 7795 Walton Parkway, Suite 200, New Albany, OH 43054

Important : You will be given a one-hour time slot to check in during this period. Please arrive within your reserved time.

Starting pay for entry level roles is $17.00 per hour

Position : Full-time Care Team Representatives

See what a day in the life of a Care Team Representative is like by reviewing the following resources after you apply (note : links are provided in the original posting) : day-in-the-life video and Care Team overview.

PRIMARY PURPOSE

To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to : expediting the claims process, providing detailed claim notes on all calls, resolving issues with one-call / one-person response, and directing calls to the appropriate escalation path as needed.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educates and informs the customer about documentation required to file / process a claim, required time frames, payment information, and claim status.
• Educates claimants / callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written claim information that meets both internal and external customer requirements into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist / management as needed.
• Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

QUALIFICATIONS

Education & Licensing — High school diploma or GED required.

Experience — One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

Skills & Knowledge

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical : Computer keyboarding, travel as required.

Auditory / Visual : Hearing, vision and talking.

NOTE : Credit security clearance, confirmed via a background credit check, is required for this position.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you\'re excited about this role but your experience doesn\'t align perfectly with every qualification in the job description, consider applying for it anyway. Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

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