Senior Creative & Marketing Operations Manager (Hybrid)

Hi, Future Homie!

At Homebase, youll join a team thats bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.

Were not just building an appwere building unstoppable teams. So what do you say, are you in?

• ????Your Impact Starts Here

Were looking for a Senior Creative & Marketing Operations Manager to be the operational backbone of our in-house creative and marketing teams. Youll own the end-to-end workflow for creative and marketing projects, helping our team scale world-class creative thats rooted in real small business stories.

Youll work closely with our Creative Director to align on resourcing and creative talent, helping select, onboard, and manage freelancers to ensure the right fit for every project. Youll also partner with our CMO to drive operational excellence, streamline communication, and build better systems for collaboration, visibility, and accountability.

These are the key ways youll contribute and create impact in this role :

Creative Leadership

Support all creative production across formats and channels : photo, video, animation, experiential, digital, print, and retail.

Manage our hybrid studio model (in-house and freelance) that can scale content efficiently while maintaining creative integrity.

Partner closely with Creative, Brand, and Growth teams to translate concepts into high-quality, on-brief, on-time deliverables.

Marketing Operations & Process Excellence

Partner with channel and functional leads to prioritize initiatives, and manage timelines & deadlines.

Maintain visibility into all projects, timelines, and budgets, identifying risks, removing blockers, and facilitating clear communication.

Build and evolve the content management system and asset repository for easy access, compliance, and brand consistency.

Team Leadership & Collaboration

Partner with the CMO and Marketing Leads to align creative and operational priorities.

Lead and empower a high-performing team of contractors and cross-functional partners.

Cultivate a culture of accountability, transparency, and curiosity where creative excellence meets operational clarity.

Constantly seek new tools, technologies, and processes to improve team efficiency and collaboration.

Automation & AI Efficiencies

Identify and implement AI-powered tools to streamline creative workflows, such as project tracking, asset tagging, version control, and reporting.

Develop AI-assisted production templates and processes (e.g., automated briefs, feedback summaries, or content scheduling) to free up creative time for strategy and storytelling.

Develop & lead new AI solutions that improve speed and quality without losing the human touch behind our brand.

68 years of experience in creative or marketing operations, including at least 23 years working in-house.

Proven track record in building systems, solving problems, and empowering others to do their best work

Experienced at managing fast-paced creative projects with a range of deliverables.

Deep understanding of the creative process and how to support designers, copywriters, and marketers to do their best work.

Excellent organizational, communication, and time-management skills.

Familiarity with tools like Asana, Figma, Google Suite, etc.

Deep passion for supporting small businesses and helping our customers succeedtreating their stories and challenges as the heart of our brand.

What We Offer (United States)

What We Offer (Canada)

What to Expect During the Interview Process

Meet the Talent Acquisition team, Rachel U.

Meet the Hiring Manager, Katie D.

Participate in a Talent Showcase

Meet Cross-functional Partners

Background Check + Offer Stage

Welcome to the team, Homie ????

Homebase will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Unstoppable teams start here.

Homebase is the everything app for hourly teamsbuilt to simplify the day-to-day and superpower local businesses. With tools for scheduling, time clocks, payroll, communication, HR, and more, we help teams stay connected and in control. Today, over 100,000 small (but mighty) businesses rely on us to make work radically easier. Together, weve tracked over a billion hours for 2.5+ million workersand were just getting started.

At Homebase, we celebrate diversity and are proud to be an equal opportunity employer. We welcome all candidates and do not discriminate based on any legally protected status. If you need accommodations during the hiring process, please let us knowwere committed to ensuring fair and equitable access for all.