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AWS Cloud Operations Architect

AWS Cloud Operations Architect

Mission, a CDW CompanyCalifornia, MO, United States
6 days ago
Job type
  • Full-time
Job description

AWS Cloud Operations Architect role at Mission, a CDW Company .

As a Cloud Operations Architect, youll spearhead efficiency initiatives within our Cloud Operations team. Youll serve as a key escalation point, providing expert technical guidance and hands?on support to both customers and team members. Your role is crucial in ensuring our customer environments perform optimally.

This position is 100% remote that sits in either the United States or Mexico.

Responsibilities

  • Act as a high?level escalation point for critical customer issues.
  • Review and analyze Problem Management tickets and Root Cause Analysis reports.
  • Participate in on?call rotation to address urgent customer needs.
  • Participate in the customer onboarding process.
  • Provide technical guidance for AWS infrastructure implementations.
  • Identify trends in monitoring tools and optimize alert thresholds with customers.
  • Create and maintain Terraform modules for efficient infrastructure deployment.
  • Collaborate cross?departmentally on customer environment improvements.
  • Manage the code that handles Missions backup, patching, and monitoring tools.
  • Review merge requests and provide Change Advisory Board approval.
  • Handle highly confidential customer information and environments.
  • Lead Cloud Operations improvement projects, including Terraform module development.
  • Automate solutions for repetitive tasks.
  • Build and maintain a documentation library for internal tooling.
  • Identify improvement opportunities from customer alerts and implement action plans.

Requirements

  • 4+ years in cloud architecture and operations focused on AWS.
  • Strong background in System Administration (Linux and Windows).
  • Proficiency in infrastructure?as?code tools (Terraform and CloudFormation).
  • Scripting skills (Python or Bash) with AWS SSM or Lambda experience.
  • Familiarity with AWS managed services (ECS, EKS, Elastic Beanstalk).
  • Knowledge of APM tools (New Relic, DataDog, or Dynatrace).
  • Excellent problem?solving skills.
  • AWS Professional Certification (required within 90 days of hire).
  • Excellent written and verbal communication skills in English.
  • Experience providing world?class support in a customer?facing role.

    • Use of Artificial Intelligence (AI)

    Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices.

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    Aws Cloud Architect • California, MO, United States