Customer Service Agent

A company is looking for a Customer Service Agent to assist customers with inquiries and resolve issues while maintaining brand standards.

Key Responsibilities

Answer customer questions and assist with order placement and site navigation through phone, chat, and email

Resolve customer issues in a timely and friendly manner while developing rapport

Maintain a thorough knowledge of the company's products to effectively assist customers

Required Qualifications

High School Diploma or equivalent

One to two years of customer service experience preferred

Professional phone etiquette and strong interpersonal skills

Proficient in computer and software applications (Microsoft Office, Google Docs, Email)

Ability to work in a quiet, distraction-free environment with a reliable internet connection