OPERATIONS MANAGER

Job Description

Job Description

Position Summary

The Operations Manager oversees the daily operations of a fine dining restaurant, ensuring the highest standards of service, guest satisfaction, and operational excellence. This role is responsible for supervising front-of-house (FOH) and back-of-house (BOH) functions, managing staff performance, maintaining quality and safety standards, and driving financial and operational goals. The ideal candidate is a hands-on leader with strong attention to detail and a passion for hospitality.

Key Responsibilities

• Guest Experience : Ensure every guest receives exceptional service consistent with fine dining standards; resolve guest concerns promptly and professionally.
• Staff Leadership : Recruit, train, and manage FOH and BOH staff; foster a culture of professionalism, teamwork, and continuous improvement.
• Daily Operations : Oversee reservations, table management, service flow, and kitchen coordination to maximize efficiency and guest satisfaction.
• Quality Assurance : Maintain strict standards for food presentation, service etiquette, cleanliness, and ambiance.
• Compliance & Safety : Ensure compliance with health, safety, and food handling regulations; monitor adherence to company policies and liquor laws.
• Inventory & Cost Control : Manage purchasing, vendor relationships, inventory levels, and cost controls to achieve financial targets.
• Scheduling & Labor Management : Create efficient schedules, monitor labor costs, and ensure adequate staffing levels for peak service times.
• Financial Oversight : Assist with budgeting, forecasting, and analyzing sales and expenses; implement strategies to drive profitability.
• Reporting : Prepare and present operational reports, including sales, labor, and customer feedback, to ownership / upper management.
• Event Management : Coordinate private dining events, special functions, and wine dinners to ensure seamless execution.

Qualifications

Key Competencies

Work Environment

This position requires flexibility to work evenings, weekends, and holidays. The role involves active floor management during service and occasional administrative duties in an office setting.