Staff Data Scientist - Sales Intelligence

Want to help us help others? We're hiring!

GoFundMe is the world's most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes-for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us!

We're looking for a Staff Data Scientist to drive the evolution of Sales Intelligence at GoFundMe. This senior individual contributor will own the technical roadmap, modeling frameworks, and AI capabilities that help our Sales and Customer Success teams acquire, retain, and grow our non-profit (NPO) partners. You'll work at the intersection of data science, AI, and go-to-market strategy, using advanced machine learning and natural language models to unlock insights from a wide range of data - both from internal and external data sources. Your work will shape how our teams prioritize leads, understand customer health, and personalize outreach at scale.

Candidates considered for this role will be located in the San Francisco, Bay Area. There will be an in-office requirement of 3x a week.

The Job

• Lead the development of sales intelligence models : Design, prototype, and deploy models that score leads, predict churn, and surface upsell and cross-sell opportunities across our NPO customer base.
• Develop and evolve customer health frameworks : Build predictive models that quantify customer engagement, satisfaction, and retention risk, helping Sales and Success teams proactively address churn.
• Operationalize AI for sales enablement : Leverage NLP, embeddings, and large language models (LLMs) to extract, normalize, and retrieve insights from structured and unstructured sources - including sales notes, emails, call transcripts, CRM data, and support tickets - creating a unified knowledge layer for intelligent sales workflows.
• Build data-driven playbooks : Create systems that recommend relevant talking points, products, or case studies for sales meetings based on historical interactions and customer attributes.
• Advance predictive and prescriptive modeling : Develop time-series and optimization models to forecast sales outcomes and recommend next-best actions for account growth.
• Partner with GTM systems and data engineering : Ensure robust data pipelines, feature stores, and feedback loops that enable continuous model improvement.
• Act as a technical thought leader : Define best practices for model validation, feature engineering, and productionization in go-to-market (GTM) AI applications.
• Collaborate cross-functionally : Partner with Sales, Marketing, Customer Success, and Product teams to interpret insights, influence strategy, and embed intelligence directly into sales workflows.
• Mentor and elevate : Provide technical mentorship to data scientists and analysts, helping scale advanced analytical and AI practices across the Decision Science team.

You

Experience & Education

Technical Skills

Leadership & Collaboration

Preferred

Why you'll love it here

We live by our core values : impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $166,500 - $249,500 + equity + benefits. As this is a hybrid position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants :

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe :

We're proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org's activities and impact in their FY '24 annual report.

Our annual "Year in Help" report reflects our community's impact in advancing our mission of helping people help each other.

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