Principal Enterprise & Solution Architect - Omni

About the Role As a senior leader within the Enterprise Architecture Group under the CTO Organization, the Principal Enterprise Architect Connected Commerce / OMNI-Channel & AI will drive the vision, design, and execution of an integrated technology architecture that powers seamless, intelligent, and personalized customer experiences across all digital and physical touch points.

This role spans strategic domainsDigital, Retail Stores, Supply Chain, Customer Data, eCommerce, Marketing, and Fulfillmentand serves as a critical change agent, enabling Connected and Agentic Commerce. The architect will influence enterprise-wide technology modernization, blueprints, and AI-driven commerce initiatives to unlock growth, improve customer satisfaction, and drive operational efficiency.

This position plays a pivotal role in integrating AI-powered decisioning, personalization, and commerce agents into the technology landscape to support proactive, autonomous, and context-aware experiences.

What Youll Do

• Architect future-ready, omnichannel commerce platforms supporting unified experiences such as BOPIS, Same-day Delivery, and Endless Aisle.
• Design intelligent, AI-augmented experiences that integrate predictive personalization, dynamic pricing, virtual styling, conversational commerce, and autonomous checkout journeys.
• Champion the use of Agentic Commerce patternsautonomous shopping agents, proactive assistant bots, and AI-driven fulfillment orchestrationto create frictionless, next?gen shopping experiences.
• Integrate commerce ecosystems with real?time decision engines, customer data platforms (CDPs), recommendation systems, and AI models to drive adaptive journeys.
• Partner with product, engineering, and data science teams to implement AI across the customer lifecyclefrom acquisition and engagement to loyalty and retention.
• Define architectural principles to scale AI / ML use cases, leveraging cloud?native platforms (GCP, AWS), serverless models, and data mesh strategies.
• Ensure architecture enables real?time signals processing (e.g., clickstream, IoT, POS), contextual understanding, and action?triggering across commerce surfaces.
• Lead architectural reviews and governance for AI?based and connected commerce projects.
• Guide experimentation with GenAI, LLMs, and autonomous agents in commerce, marketing, and fulfillment use cases.
• Collaborate with data, privacy, and compliance teams to align AI?powered experiences with data governance and ethical AI frameworks.

Who You Are

Headless eCommerce (Shopify, Salesforce Commerce, etc.)

Preferred Qualifications

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