Talent.com
No longer accepting applications
Membership Lead (Membership Engagement III)

Membership Lead (Membership Engagement III)

Seattle StaffingSeattle, WA, US
1 day ago
Job type
  • Full-time
Job description

Lead Member Engagement Representative

The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

This is an on-site position. We have an awesome opportunity for the critical position of Lead Member Engagement Representative. In this role, you will provide our members with exceptional customer service, developing strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member. You will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process. You will help oversee the daily functions of the facility / programs and provide leadership and guidance to other Member Engagement staff.

What you'll get from working at the Y :

  • Membership to the YMCA of Greater Seattle
  • Medical, Dental, vision, and Life Insurance
  • Retirement with generous employer contributions
  • Free access to mental health resources
  • Rapidly-accruing paid time off (PTO)
  • Discounts on eligible Childcare Services

Hiring Range : $22.00 - $24.20 / hour DOE

Responsibilities :

  • Develops positive relationships with members and participants and provides motivational support and guidance focusing on the needs of the member.
  • Conducts membership interviews, enrolls new members and processes member applications, including performing data entry.
  • Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs.
  • Balances and completes reports for financial transactions.
  • Provides guidance / mentoring to Member Engagement team as needed.
  • Circulates throughout the building to ensure safety and welfare of users and security of building.
  • May lead or assist with Personalized Wellness Plans, YMCA Healthy Living programs and equipment orientations.
  • Monitors, reports and addresses mechanical problems as specified or that surface during assigned hours.
  • If deemed necessary, is responsible for making a decision on building closure.
  • May act as manager on duty if assigned.
  • Provides guidance and support for assigned at-risk members and accurately maintains related records.
  • Conducts follow up on prospects who have not joined, as assigned.
  • Follow-ups on new member survey feedback, as assigned.
  • May assist with other membership or program related reporting / follow-up as assigned.
  • Encourages member involvement and identifies potential volunteers and assists with Annual Campaign.
  • Attends staff meetings and trainings as required.
  • Other duties as assigned.
  • Qualifications :

  • You should be 18 years of age or older and have :
  • One or more years of relevant work experience (sales, retail, reception, customer service, etc.).
  • High school diploma or equivalent.
  • Exceptional customer service skills, responding to multiple questions via phone, email and in person.
  • Strong computer skills and experience working with database software and word processing.
  • Knowledge of standard office equipment, such as fax machines, copiers and phone systems.
  • Preferred Qualifications :
  • CPR and First Aid Certification.
  • Six months of supervisory / leadership experience (sales, retail, reception, customer service, etc.).
  • Knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
  • Ability to speak any language in addition to English may be helpful.
  • Expected Hours of Work : Branch operational hours that may include mornings, evenings, and weekends.

    You'll be a great fit for the Seattle Y if you :

  • Thrive on working in a collaborative environment.
  • Are very adaptable.
  • Have high ownership and strong work ethic.
  • Are a great problem solver who can think on your feet.
  • Truly enjoy being of service to people.
  • Like being part of a team that cares about one another as people and enjoy working together.
  • Want to know that the work you do contributes to building a better, stronger community for all.
  • Our Mission : Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.

    YMCA of Greater Seattle's Core Values :

  • Respect
  • Responsibility
  • Honesty
  • Caring
  • Passion for Excellence
  • YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law. All job offers are contingent on the results of a background check. We participate in the Federal E-Verify system.

    Create a job alert for this search

    Membership Engagement • Seattle, WA, US

    Related jobs
    • Promoted
    Development Associate, School Engagement

    Development Associate, School Engagement

    Seattle StaffingSeattle, WA, US
    Full-time
    Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do.To overcome today's biggest health challenges and accelerate this progress, we nee...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    Dashers - Sign Up and Start Earning

    Dashers - Sign Up and Start Earning

    DoorDashPort Townsend, WA, US
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 12 hours ago
    • Promoted
    Travel Occupational Therapist (OT) - $1,663 per week in Enumclaw, WA

    Travel Occupational Therapist (OT) - $1,663 per week in Enumclaw, WA

    AlliedTravelCareersEnumclaw, WA, US
    Full-time
    AlliedTravelCareers is working with Triage Staffing LLC to find a qualified Occupational Therapist (OT) in Enumclaw, Washington, 98022!. Travel Rehab : Occupational Therapy Enumclaw.Shift Details : ...Show moreLast updated: 24 days ago
    • Promoted
    Travel Occupational Therapist (OT) - $1,619 per week in Enumclaw, WA

    Travel Occupational Therapist (OT) - $1,619 per week in Enumclaw, WA

    AlliedTravelCareersEnumclaw, WA, US
    Full-time
    AlliedTravelCareers is working with Centra Healthcare Solutions to find a qualified Occupational Therapist (OT) in Enumclaw, Washington, 98022!. Centra Healthcare Solutions is seeking an experienced...Show moreLast updated: 16 days ago
    • Promoted
    Travel Occupational Therapist (OT) - $1,820 to $3,054 per week in Enumclaw, WA

    Travel Occupational Therapist (OT) - $1,820 to $3,054 per week in Enumclaw, WA

    AlliedTravelCareersEnumclaw, WA, US
    Full-time
    AlliedTravelCareers is working with CompHealth to find a qualified Occupational Therapist (OT) in Enumclaw, Washington, 98022!. CompHealth services are always free to you.Let us do the heavy lifting...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Occupational Therapist (OT) - $2,029 to $2,091 per week in Gig Harbor, WA

    Travel Occupational Therapist (OT) - $2,029 to $2,091 per week in Gig Harbor, WA

    AlliedTravelCareersGig Harbor, WA, US
    Full-time
    AlliedTravelCareers is working with Pioneer Healthcare Services to find a qualified Occupational Therapist (OT) in Gig Harbor, Washington, 98335!. If you want to make a significant impact as an.Asse...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Occupational Therapist (OT) - $1,820 to $3,054 per week in Gig Harbor, WA

    Travel Occupational Therapist (OT) - $1,820 to $3,054 per week in Gig Harbor, WA

    AlliedTravelCareersGig Harbor, WA, US
    Full-time
    AlliedTravelCareers is working with CompHealth to find a qualified Occupational Therapist (OT) in Gig Harbor, Washington, 98329!. CompHealth services are always free to you.Let us do the heavy lifti...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Occupational Therapist (OT) - $2,236 to $2,306 per week in Enumclaw, WA

    Travel Occupational Therapist (OT) - $2,236 to $2,306 per week in Enumclaw, WA

    AlliedTravelCareersENUMCLAW, WA, US
    Full-time
    AlliedTravelCareers is working with Pioneer Healthcare Services to find a qualified Occupational Therapist (OT) in ENUMCLAW, Washington, 98022!. If you want to make a significant impact as an.Assess...Show moreLast updated: 13 days ago
    • Promoted
    Travel Occupational Therapist (OT) - $1,715 per week in Enumclaw, WA

    Travel Occupational Therapist (OT) - $1,715 per week in Enumclaw, WA

    AlliedTravelCareersEnumclaw, WA, US
    Full-time
    AlliedTravelCareers is working with Triage Staffing LLC to find a qualified Occupational Therapist (OT) in Enumclaw, Washington, 98022!. Travel Rehab : Occupational Therapy Enumclaw.Shift Details : ...Show moreLast updated: 14 days ago
    • Promoted
    Membership Engagement II (Customer Service Representative)

    Membership Engagement II (Customer Service Representative)

    Seattle StaffingSeattle, WA, US
    Full-time
    Member Engagement Representative.Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result...Show moreLast updated: 1 day ago
    • Promoted
    Occupational Therapist - Travel Contract

    Occupational Therapist - Travel Contract

    Jackson Therapy PartnersGig Harbor, WA, US
    Full-time +1
    Skilled Nursing Facility .Make a meaningful difference as a travel OT with Jackson Therapy Partners! We’re seeking a dedicated and compassionate Occupational Therapist to help patients...Show moreLast updated: 8 days ago
    • Promoted
    Travel Occupational Therapist (OT) - $2,102 per week in Gig Harbor, WA

    Travel Occupational Therapist (OT) - $2,102 per week in Gig Harbor, WA

    AlliedTravelCareersGig Harbor, WA, US
    Full-time
    AlliedTravelCareers is working with Triage Staffing LLC to find a qualified Occupational Therapist (OT) in Gig Harbor, Washington, 98329!. Travel Rehab : Occupational Therapy Gig Harbor.Shift Details...Show moreLast updated: 30+ days ago
    • Promoted
    Membership Engagement Supervisor

    Membership Engagement Supervisor

    Seattle StaffingSeattle, WA, US
    Full-time
    Our Commitment to Equity The Y actively promotes a culture free from bias and injustice.We are dedicated to removing institutional and systemic barriers that result in oppression and racism.We will...Show moreLast updated: 1 day ago
    Membership Director

    Membership Director

    Seattle, Washington, United StatesUSA, Washington, Seattle
    Full-time +1
    The Collective Seattle | Invited.Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited ha...Show moreLast updated: 10 days ago
    • Promoted
    Travel Occupational Therapist (OT) - $1,660 to $1,809 per week in Gig Harbor, WA

    Travel Occupational Therapist (OT) - $1,660 to $1,809 per week in Gig Harbor, WA

    AlliedTravelCareersGig Harbor, WA, US
    Full-time
    AlliedTravelCareers is working with Host Healthcare to find a qualified Occupational Therapist (OT) in Gig Harbor, Washington, 98335!. Host Healthcare is an award-winning travel healthcare company w...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Occupational Therapist (OT) - $1,946 to $2,006 per week in Enumclaw, WA

    Travel Occupational Therapist (OT) - $1,946 to $2,006 per week in Enumclaw, WA

    AlliedTravelCareersENUMCLAW, WA, US
    Full-time
    AlliedTravelCareers is working with Pioneer Healthcare Services to find a qualified Occupational Therapist (OT) in ENUMCLAW, Washington, 98022!. If you want to make a significant impact as an.Assess...Show moreLast updated: 15 days ago
    • Promoted
    Travel Occupational Therapist (OT) - $1,824 to $2,197 per week in Lakewood, WA

    Travel Occupational Therapist (OT) - $1,824 to $2,197 per week in Lakewood, WA

    AlliedTravelCareersLakewood, WA, US
    Full-time
    AlliedTravelCareers is working with Fusion Medical Staffing to find a qualified Occupational Therapist (OT) in Lakewood, Washington, 98499!. Travel Occupational Therapist (OT).Facility in Lakewood, ...Show moreLast updated: 10 days ago
    • Promoted
    Travel Occupational Therapist (OT) - $1,950 to $2,137 per week in Granite Falls, WA

    Travel Occupational Therapist (OT) - $1,950 to $2,137 per week in Granite Falls, WA

    AlliedTravelCareersGRANITE FALLS, WA, US
    Full-time
    AlliedTravelCareers is working with AMN Healthcare Allied to find a qualified Occupational Therapist (OT) in GRANITE FALLS, Washington, 98252!. Job Description & Requirements.Occupational Therap...Show moreLast updated: 4 days ago