Social Services

Job Description

Job Description

Position Summary

The Social Services Manager is responsible for planning, developing, and overseeing social service programs that address the needs of the residents of the City of Opa-Locka. This position ensures delivery of comprehensive services in areas such as housing stability, food assistance, senior services, mental health access, family resources, and crisis intervention. The Manager partners with local agencies, nonprofit organizations, and governmental entities to develop and implement effective service delivery strategies and advocate for community well-being.

Key Responsibilities :

• Develops, implements, and monitors all social services programs and initiatives for the City.
• Oversees intake, referral, and follow-up services for residents in need of support.
• Supervises and evaluates staff and program contractors delivering social services.
• Prepares and administers departmental budget; pursues grant opportunities and oversees compliance with funding requirements.
• Collaborates with local, state, and federal agencies, as well as nonprofit partners, to coordinate services and share resources.
• Leads public outreach and educational programs to raise awareness of available services.
• Tracks trends and service outcomes; prepares reports for the City Manager and Commission.
• Responds to community crises and emergencies in coordination with other departments and partners.
• Serves as the City’s representative on regional coalitions or advisory boards related to social services.
• Collaborate with internal departments to determine event goals, objectives, and target audience.
• Build relationships with community partners, sponsors, and vendors to maximize community support.
• Stay current on industry trends, best practices, local events, and outreach.
• Perform public speaking on behalf of the City to various community businesses at meetings and gatherings, from one-on-one to larger groups.
• Other related job duties.

Qualifications :

Physical Demands and Working Environment