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Customer Service Representative

Customer Service Representative

CRGPassaic, NJ, US
3 days ago
Job type
  • Permanent
Job description

Job Description

Job Description

Customer Service Representative

Location : Passaic, New Jersey 07055

Duration : 22 Weeks

Shift Details :

Position 1 Sunday, Monday, Tuesday, Friday, Saturday Wed / Thur Off 9am to 5 : 30pm Sch (30 min Lunch)

Position 2 - Sunday, Monday, Thursday, Friday, Saturday. Tuesday Wednesday Off 5am to 1 : 30pm (30 Min Lunch).

Pay Rate : $18.50 / hr

JOB DESCRIPTION

As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

RESPONSIBILITIES

What your day-to-day will look like :

  • Assist customers and business partners via telephone and email
  • Handle customer complaints in a calm, professional manner
  • Diagnose, assess, and resolve problems or issues
  • Monitor progress of delivery routes
  • Scan haul-away pods and verify stamps
  • Process changes or cancellations to delivery orders

QUALIFICATIONS

What you’ll need to excel :

At a minimum, you’ll need :

  • Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

    • It’d be great if you also have :

  • High school diploma or equivalent
  • 1-year related experience preferably within a call center environment
  • Strong customer service skills and the ability to satisfactorily resolve issues
  • Solid ability to multitask with exceptional organizational skills
  • Ability to thrive under pressure while delivering solutions that exceed customer expectations

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    Company Description

    CRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. We have a team of 500 operating out of 7 Offices in the U.S. & Latin America. Established in 1994, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements. www.getCRG.com

    Company Description

    CRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. We have a team of 500 operating out of 7 Offices in the U.S. & Latin America. Established in 1994, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements. www.getCRG.com

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    Customer Service Representative • Passaic, NJ, US