Help Desk Associate

Job Description

Job Description

• Must live near or relocate to New Hampton, IA, or surrounding area -

Precision of New Hampton is looking for a new Help Desk Associate for our office and manufacturer area. This role will consist of assisting in day-to-day operations at Precision, including but not limited to; Printer Support, Remote Desktop Support, VoIP support, Minor Network Support, Desktop Support, and Peripheral support.

Responsibilities

Provide desktop support for our CSRs running Windows 10 & 11

Supporting a wide range of printer hardware, networked and tethered

Working on, and figuring out PC hardware issues

Computer Imaging for new employees

Communicating with employees on issues they may be having, or things they may need

Diagnosing minor network issues

Fixing and maintaining peripheral hardware issues, as well as VoIP support for our desk phones

Assisting the IT Manager when needed

Requirements

At least one year of experience in a help desk / desktop support role

Windows Administration

Active Directory / SMB

Basic understanding of networks (DHCP, DNS)

Some experience with remote desktop tools (Preferably ConnectWise and / or RDP)

Experienced with computer hardware and troubleshooting

Comfort with communicating with our third party partners for aiding in technical assistance

Nice-to-haves

Linux Administration (Debian / Ubuntu)

Knowledge and experience with Proxmox and PBS (or tools like KVM / QEMU)

Two-year (associates) degree in Information Technology

Understanding and programming desk phones (Yealink / Polycom)

Experience with Python for scripting / automating

Understanding databases such as MySQL / Postgres

Experience with the Ansible / AWX platform

Zabbix Dashboard and SNMP understanding

Certifications such as a CompTIA A+ (Or similar) are always a plus!

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