Customer Service Rep II

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do :

For 150 years, Watts has built best-in-class products that are trusted bycustomers in residential and commercial settings across the world.We areat theforefront of innovation, working with cutting-edge technology to provide smart andconnected, sustainable water solutions for the future. Watts is a leading brand with aquality reputation - and we have a dynamic future ahead.

Scope of Position

Watt's St Paul's Customer Service Representatives II (CSR's) are the primary point of contact and as such act as a liaison between the company, our Agents, and Customers. Watt's St. Paul's CSR's are responsible for administering sales orders, return goods, and credits.

This position reports to the GM of Drains. This role is onsite and is based in St. Paul, NC at our manufacturing facility.

Primary Job Duties and Responsibilities

• Capable of working in a high volume call center with the ability to enter and / or process multiple sales orders, RGA's, credits, etc., while ensuring that the most expedient order handling and accurate processing methods / procedures are utilized.
• First point of customer contact for inquiries relating to pricing, product information, deliveries, product availability and shipping information. Work with Watt's Agents and / or customers to resolve complaints regarding product shortages; provide timely, professional alternative solutions when product shortages do occur. Process requests for returns and credits; trace shipments as required and provide POD's (Proof of Deliveries) on an as-needed basis.
• Investigates, verifies and seeks approval to release various order holds that may be related to credit problems, pricing discrepancies, shipping issues, part identification problems, part cross-referencing issues, shortages, back orders, and all large quantity orders requiring Logistics and manufacturing participation.
• Act as a liaison between customers and Watt's manufacturing / shipping departments to ensure pending orders ship out on time. As part of this process, manually allocate inventory on orders to ensure timely deliveries and frequently monitor item(s) availability. Provide assistance when necessary to help resolve overdue order situations.
• Build and maintain sound professional business relationships with both internal and external customers.
• When required, work with the Technical Support department in an effort to resolve customer reported issues / problems.
• Maybe called upon to manage specific customer accounts as identified in the Company's database and / or new accounts as assigned.
• All other duties as assigned.

Required Qualifications

General Applicable Company Competencies

Working Conditions :

While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the St. Paul's location (Monday - Friday). Your scheduled work hours will be communicated to you by your manager.

Physical Requirements : Specific physical abilities required for this position include, but are not limited to :

Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours / conditions to this position at any time. This position is "at will," which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

#LI (Onsite)

Watts in it for you :

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

How we work :

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.