Information Technology Technical Support

Important information : To be immediately considered, please send an updated version of your resume to somp767@kellyservices.com

Title : IT Specialist - Technical Support

Location : Logan, UT 84321

Duration : 12 months

W2 Contract (No C2C)

Pay rate : $28 - $32 per hour

100% onsite

100% onsite at 965 W 1800 S, Logan, UT 84321. There will be occasional travel between this and our other office location in Logan, approximately 8 miles apart. But this role's desk is at the 965 W address

The regular shift for this position is 7 : 00 am to 3 : 30 or 4 : 00 pm, depending on whether the individual wishes to take a 30-minute or 60-minute lunch. There will be an occasional need to work outside these hours (arrival as early as 6 : 00 am, plus some weekend work), but the schedule will be adjusted as needed to keep within 40 hours

Top 3 "must-have" qualifications :

• Experience managing Windows computers in a large environment
• General knowledge and exposure to network technologies and concepts (DHCP, VLANs, Firewalls, etc)
• Experience with ticket-driven workflows, including proper and thorough ticket documentation

Top 3 "must-have" qualities :

The Desktop Support role is responsible for providing courteous technical support to employees.

Key responsibilities include, but not limited to : Follow established procedures to independently manage tickets providing desktop support for internal staff working locally and remotely in home offices.

Provide quality customer service for employees including occasional help for leadership team. On-site support at Logan office.

Build, configure, and maintain laptop and desktop PCs as well as support printers, desk / soft phones, and mobile devices. Setup company new hires including equipment, accounts, and provide IT orientation. Refresh employee PCs when they reach end of lifecycle.

Education and / or Work Experience Requirements :

Preferred Experience : Active Directory object management including domain joined PCs and Shared Folder permissions. Preferred Certifications : MS 365 Certified : Modern Desktop Administrator Associate; Dell.

Additional Requirements :