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Home Care Operations NavigatorComplete Health Services Inc • Bolingbrook, IL, US
Home Care Operations Navigator

Home Care Operations Navigator

Complete Health Services Inc • Bolingbrook, IL, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Location : Bolingbrook, IL

Employment Type : Full-time (On-site)

Salary : $20-22 / hour based on experience + performance-based bonuses

Start Date : ASAP

Let’s Get Honest...

Running a company that cares for aging loved ones in their most vulnerable moments takes

more than checklists and calendars. It takes heart, hustle, and an obsession with excellence.

That’s how I built In-Home Caregivers of Illinois — a nurse-practitioner-led, family-owned

senior care agency that believes aging should be done with dignity, not chaos.

We’re growing — but the growth is only sustainable if we have the right person in the

center of the wheel, someone who is energized by problem-solving, loves leading from the

middle, and brings both warmth and structure to every shift scheduled.

That someone might be you.

What We Need

We’re looking for a compassionate and sharp Operations Manager / Scheduler who thrives

on :

  • Putting the right caregiver in the right place at the right time — the first time
  • Communicating calmly and clearly with families, field staff, and leadership (even in a

storm)

  • Tracking schedules, responding to call-offs, and turning chaos into calm
  • Working in-office (not remote) and being the nerve center of our operations
  • Making people feel seen, supported, and served well
  • What You’ll Actually Be Doing

  • Owning and updating the master schedule (CareSmartz360) daily
  • Managing call-offs and shift changes using our Communication Escalation Tree
  • Coordinating onboarding, meet-and-greets, and caregiver-first shifts
  • Liaising with clients during onboarding and with caregivers for shift expectations
  • Supporting recruitment and managing a ready-to-work caregiver pool
  • Take after hours calls 1-2 weeks in a month
  • Logging, tracking, and reporting on scheduling metrics and caregiver performance
  • Collaborating with our Virtual Assistant and field preceptors
  • Enforcing SOPs, accountability, and excellence — with grace and clarity
  • Who Thrives in This Role

    ✅ You are warm but firm — people love your energy but respect your follow-through

    ✅ You love older adults and find joy in giving their families peace of mind

    ✅ You know how to juggle a million things without dropping your grace

    ✅ You are detail-oriented, tech-friendly, and believe SOPs are love letters to efficiency

    ✅ You value faith, integrity, and personal growth — like we do

    ✅ You’re not afraid of taking charge, asking questions, and leading with intention

    Requirements

  • Must have previous experience in scheduling, operations, or health care coordination
  • Background in home care or healthcare is highly preferred
  • Must have excellent phone / email communication skills
  • Must be comfortable with tech platforms (Google Suite, CRM tools, Slack / Chat)
  • Must be able to work full-time on-site in Bolingbrook-8 : 30am to 5pm
  • Must pass a background and drug test
  • Must have reliable transportation
  • What You’ll Get

  • A supportive and mission-driven work environment
  • Direct access to visionary leadership who value your input
  • A role with clear SOPs, built-in support, and room for leadership growth
  • Paid time off, performance-based bonuses, and a retirement savings plan
  • The rare opportunity to help build something meaningful in senior care
  • To Apply

    Send us a resume and a short note about why this resonates with you. We want more than

    skills—we want soul. We'll follow up with a brief phone interview and a fast-track 3-step

    hiring process.

    ⏳ Applications reviewed on a rolling basis. Don’t wait.

    Let’s Redefine Aging. Together.

    If you’re looking for a job that’s just about filling slots — this isn’t it.

    But if you want to build a legacy of compassion, systems, and care — welcome home.

    Create a job alert for this search

    Care Navigator • Bolingbrook, IL, US

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