Specialized Sr. Claim Rep, Workers Compensation - Rancho Cordova, CA

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category : Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range : $71,900.00 - $118,700.00

What Is the Opportunity? Travelers' Claim Organization is at the heart of our business. By providing assurance to our customers during life's rainy days, the Travelers Workers Compensation Claim team is committed to partnering with our business insurance customers to help their injured employees return to work as soon as medically appropriate. As a Specialized Senior Claim Rep, you will be responsible for investigating, evaluating, reserving, negotiating, and resolving Workers Compensation claims from Travelers Single Adjuster Model including Constitution State Services (CSS) and Custom Comp claims, which will be the majority of the claims handled, and other Travelers Workers Compensation claims.

What Will You Do?

• Complete investigations and make decisions and recommendations for claims with varying levels of severity and complexity across multiple jurisdictions.
• Establish and update estimates to reflect exposure.
• Develop and employ creative resolution strategies. Implement proactive action plans and resolution strategies created in partnership with customers, fronting carriers, and stakeholders.
• Communicate claim status efficiently and effectively with all parties, which may include business partners, injured employees, medical providers, and legal counsel while utilizing various digital channels, actively listening, and processing information.
• Provide quality customer service, ensure file quality, timely coverage analysis, and communication with the customer based on application of policy information to facts or allegations of each case.
• Actively engage in the identification, selection and direction of appropriate internal and / or external resources for specific activities required to effectively resolve claims.
• Maintain and document claim file activities in accordance with established procedures and customer / fronting carrier expectations.

To perform the essential functions of the job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) much be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.

Our Ideal Candidate Will Have :

We are an equal opportunities employer and welcome applications from all qualified candidates.

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