Production SupportHCL Global Systems • New York, NY, United States
Production Support
HCL Global Systems • New York, NY, United States
14 days ago
Job type
- Full-time
Job descriptionClient focused mindset Have a history of working in a mission-critical environment. Background in financial services or similar regulated industry preferred. The ability to create high quality documentation for Desktop platforms. Experienced supporting large and complex desktop environments, specifically VDI. Experienced in working on large complex Desktop transformation programs Experience with profile management and optimization Experience creating and optimizing Citrix policies Experience in application deployment Experience in OS deployment Experience in Patch Management Advanced experience troubleshooting and optimizing VDI environments as well as physical Experience with Windows client Migration Willing to work in shift / weekend activities where needed Technical Skills Citrix ? XenDesktop / XenApp 7.15+ Microsoft ? Windows Operating Systems (Windows 7, Windows 10, Windows Server) ? Microsoft Group Policy ? PowerShell and automation ? SCCM 2012 R2+ ? App-V ? Troubleshooting Memory dump / Application dump ? Office365 ? Microsoft Azure Appsense ? Environment manager ? Performance Manager ? Application Manager Other ? AppSense ? Thin Client technologies ? VMware vSphere ? Skype for Business ? Sophos ? Lumension ? Service now, Logic monitor & Systrack Personal Attributes Positive attitude capable of remaining positive when under immense pressure A good communicator, and able to work collaboratively in a global team. Someone who can operate in a fast-changing environment and take ownership of their work. Someone who will challenge the status quo and improve the overall user experience. Strong organizational and time management skills. The applicant should be comfortable owning and swiftly resolving level 4 technical issues for our global client base. An inquisitive thinker, with attention to detail. CCEA (or CCP-V) and MCSE / MCITP certifications preferred
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Production Support • New York, NY, United States
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