Sales Associate

Join Team Trilogy

At Trilogy, youll experience a caring, supportive community that values each team member. We prioritize meaningful relationships, genuine teamwork, and continuous growth. With the stability of long-term care, competitive pay, and exceptional benefits, Trilogy offers a work environment where youre supported, appreciated, and empowered to thrive in your career. If youre ready to join a team committed to your success, Trilogy is where you belong and thrive!

Position Overview

The Sales Associate is a member of the campus Sales & Growth Team that supports the Director of Sales with customer-related tasks, including answering phones, assisting with tours, managing data and leads, and addressing customer inquiries.

Key Responsibilities

• Executes sales process and the conversion to move-in percentages resulting in overall census with a focus on private pay.
• Generates admissions through referral partnerships and advancing the inquiry sales process through follow-up and closing to achieve daily / weekly / monthly expectations in partnership with the Community Sales Representative (CSR) and Executive Director as evident through use of the CRM system. Ensure 10 call outs per day and daily use of CRM to drive sales.
• Responds to all referrals and inquiries properly, timely, and with appropriate follow-up. Participates with the leadership / back-up team to handle inquiries / referrals timely, including CRM Management.
• Supports welcoming new customer standards and communicates to campus team members related to move-in activities (i.e., welcome gift, move in communication and process, move in paperwork).
• Assists with planning, coordinating, and executing campus events including Senior Executive Club and community events.
• Ensuring campus is tour ready including back up team resources, appropriate marketing collateral and promotional materials, tour path, model room, first impressions, and tour stations. Executes tours as part of the primary team.
• Answers a multi-line phone system in a prompt, courteous and professional manner directing callers to the appropriate person or department.

Qualifications

Location

US-MI-Hudsonville The Oaks at Jamestown 3145 Sun Chase Avenue Hudsonville MI

Benefits

Our comprehensive Thrive benefits program focuses on your well-being, offering support for personal wellness, financial stability, career growth, and meaningful connections. This list includes some of the key benefits, though additional options are available.

About Trilogy Health Services

Since our founding in 1997, Trilogy has been dedicated to making long-term care better for our residents and more rewarding for our team members. Were proud to be recognized as one of Fortunes Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoors Top 100 Best Companies to Work. At Trilogy, we embrace who you are, help you achieve your full potential, and make working hard feel fulfilling. As an equal opportunity employer, we are committed to diversity and inclusion, and we prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

NOTICE TO ALL APPLICANTS (WI, IN, OH, MI & KY) : for this type of employment, state law requires a criminal record check as a condition of employment.