Senior Lead, Incident Management

Senior Lead, Incident Management

We're hiring a Senior Lead, Incident Management to reimagine and lead the design of a modern incident response program at Chime. In this strategic role, you'll build and operationalize a best-in-class compliance incident response function that not only identifies and remediates regulatory issues, but also helps prevent them through systemic improvements.

You'll work across Compliance, Risk, Operations, Product, and Engineering teams to ensure incidents are captured, assessed, escalated, and addressed effectivelywith a focus on root cause investigation, reporting, and sustainable remediation. This is a unique opportunity to build and own a foundational compliance function that supports Chime's mission to enable financial progress for everyday Americans.

The base salary offered for this role and level of experience will begin at $146,610.00 and up to $207,700.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In This Role, You Can Expect To

• Design and implement a comprehensive Compliance Incident Response program that enables early detection, assessment, and resolution of regulatory or control breakdowns.
• Oversee intake and triage of compliance-related incidents, including scoping, classification, impact assessment, and stakeholder coordination.
• Lead root cause investigations for incidentspartnering cross-functionally to uncover underlying drivers and drive meaningful, lasting fixes.
• Develop reporting mechanisms and metrics that surface trends, track resolution progress, and inform leadership and governance forums.
• Collaborate with stakeholders across Compliance, Legal, Product, Engineering, and Operations to ensure aligned, timely response and remediation efforts.
• Integrate incident findings into broader compliance risk management processes (e.g., issue management, internal controls, training, monitoring).
• Continuously improve the incident response playbook, workflows, and toolingadopting automation and scalable systems where possible.
• Ensure readiness for regulatory inquiries and audits related to incident management and remediation.

To Thrive In This Role, You Have