Customer Support Representative (Hybrid)

Customer Support Representative (Hybrid)

Veriforce is the fastest-growing SaaS-technology and services company in the global supply chain risk management market. We help industry-leading companies create and maintain operating cultures and work environments that optimize safety, promote sustainability, and foster collaboration across a broad spectrum of internal and external stakeholders. What separates Veriforce from the rest is our people. We hire highly-intelligent, growth-minded individuals that team well and continuously look for new, better ways of solving business challenges.

Are you passionate about helping customers and providing exceptional service? Join our team as a Customer Service Representative I (CSR I) and be the friendly voice that assists our customers with their inquiries and issues. You'll handle inbound communications via phone, email, and live chat, specializing in one of our product lines (CompliancePro, Verisource, PEC Learn, and more). Your role will be to provide product and service information, resolve issues efficiently, and ensure a positive experience for our customers.

What You'll Do :

• Complete Veriforce's "CSR I certification program" within 10 weeks of employment, with expert training and course materials provided.
• Deliver effective, professional, and unparalleled support to our customers via chat, email, and phone communication.
• Meet or exceed customer satisfaction scores, response / resolution times, and other service level agreements (SLAs).
• Report new and emerging issues to appropriate stakeholders, maintaining a solution-oriented attitude with a bias toward action.
• Drive product adoption, share best practices, and implement optimization strategies to help customers obtain maximum value from our solutions.
• Collaborate with internal teams to resolve customer concerns.
• Accurately document all customer interactions in Salesforce.
• Achieve CSR II certification within 2 years of employment, gaining expertise in another product area and a specialization, with training and compensation provided by Veriforce.

What We're Looking For :

Work Hours :

Here are just a few of the great reasons you should join our team!

All job offers will be contingent on successful completion of a drug screen and background check.