Talent.com
Customer Advocate
Customer AdvocateSafelite Group, Inc. • Tukwila, WA, United States
Customer Advocate

Customer Advocate

Safelite Group, Inc. • Tukwila, WA, United States
30+ days ago
Job type
  • Full-time
Job description

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You'll Get

  • Competitive weekly base pay starting at $XX / hour.
  • A benefits package valued at more than $10k
  • . This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work / life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources you'll need to be successful.
  • View all our health, wealth and life offerings at www.safelitebenefits.com.

What You'll Do

  • Welcome in-shop customers and resolve customer concerns quickly and efficiently without breaking a sweat often coming up with creative solutions.
  • Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules / cancellations.
  • Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
  • All other duties as assigned.
  • What You'll Need

  • High School Diploma / GED / Equivalent required.
  • Experience : 1-3 years telephone operations or business administration experience required.
  • Ability to provide world class customer service in a changing, fast-paced operation.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.
  • #LI-HC1

    Base Pay Range Min - Max ( in $USD) :

    $19.60 - $27.40

    Internal Associates : Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.

    Diversity : Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com / Careers.

    Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and / or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

    Create a job alert for this search

    Customer Advocate • Tukwila, WA, United States

    Related jobs
    Customer Success Technical Support Associate I

    Customer Success Technical Support Associate I

    Astound • Seattle, WA, US
    Full-time
    Customer Success Technical Support Associate I.Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative ...Show more
    Last updated: 26 days ago • Promoted
    Remote Consumer Feedback Contributor (Hiring Immediately)

    Remote Consumer Feedback Contributor (Hiring Immediately)

    Earn Haus • Parkland, Washington, US
    Remote
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more
    Last updated: 30+ days ago • Promoted
    Occupational Therapist (OT)

    Occupational Therapist (OT)

    Powerback Rehabilitation • Orting, WA, US
    Full-time +1
    At Powerback, we're on a mission to improve lives.As the leader in physical, occupational, speech, and respiratory therapies, we help older adults stay active and thrive while providing essenti...Show more
    Last updated: 30+ days ago • Promoted
    Customer Advocate

    Customer Advocate

    Safelite • Seattle, WA, US
    Full-time
    The Customer Advocate is one of Safelite's first impressions with our customers.From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and an...Show more
    Last updated: 30+ days ago • Promoted
    Bilingual Retail Customer Service (Spanish & English)

    Bilingual Retail Customer Service (Spanish & English)

    The Sherwin-Williams Company • South Hill, WA, United States
    Full-time
    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.Sto...Show more
    Last updated: 7 days ago • Promoted
    Benefits Customer Service Advisor - Work from home (50k-90k per year)

    Benefits Customer Service Advisor - Work from home (50k-90k per year)

    Professional Careers • Puyallup, Washington
    Remote
    Full-time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show more
    Last updated: 30+ days ago • Promoted
    Senior Customer Success Manager, Service Provider

    Senior Customer Success Manager, Service Provider

    Relativity • Seattle, WA, United States
    Full-time
    The Service Provider Customer Success Management Team supports our partners in our Premier Success Program in meeting their goals using the Relativity suite of products. The team guides overall valu...Show more
    Last updated: 30+ days ago • Promoted
    Remote Side Hustle Evaluator - Flexible Online Gig Work

    Remote Side Hustle Evaluator - Flexible Online Gig Work

    Finance Buzz • Eatonville, Washington, US
    Remote
    Temporary
    Are you looking to earn extra income from the comfort of your home? We're seeking motivated individuals to explore and test a variety of remote side hustle opportunities featured on FinanceBuzz.Thi...Show more
    Last updated: 30+ days ago • Promoted
    Physical Therapist - Sign On Bonus up to $10K

    Physical Therapist - Sign On Bonus up to $10K

    ATI Physical Therapy • Spanaway, WA, United States
    Full-time
    New Graduates and Experienced Clinicians are welcome to apply!.Are you a Physical Therapist looking to thrive in a supportive, balanced environment? Join ATI, a leader in Physical Therapy, where yo...Show more
    Last updated: 30+ days ago • Promoted
    Rehab Therapy - Physical Therapy (PT)

    Rehab Therapy - Physical Therapy (PT)

    ATI- Spanaway - Pacific Ave South • Spanaway, WA, United States
    Full-time
    ATI- Spanaway - Pacific Ave South.Rehab Therapy - Physical Therapy (PT).At Blu MedStaff, we truly value our nurses and are dedicated to supporting you every step of the way.Here's why you should jo...Show more
    Last updated: 9 days ago • Promoted
    Customer Success Technical Support Associate I

    Customer Success Technical Support Associate I

    Seattle Staffing • Seattle, WA, US
    Full-time
    Customer Success Technical Support Associate I.Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative ...Show more
    Last updated: 24 days ago • Promoted
    Client Advisor- Bellevue

    Client Advisor- Bellevue

    Tiffany & Co. • Bellevue, WA, US
    Full-time
    This is the job title and description provided on the page.No additional information or metadata has been included.Show more
    Last updated: 30+ days ago • Promoted
    The Clinical Advocate - Oncology - Remote in PST

    The Clinical Advocate - Oncology - Remote in PST

    UnitedHealth Group • Seattle, WA, United States
    Remote
    Full-time
    At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people ...Show more
    Last updated: 21 days ago • Promoted
    Customer Support Associate

    Customer Support Associate

    VirtualVocations • Renton, Washington, United States
    Full-time
    A company is looking for a Customer Support Associate I.Key Responsibilities Manage a steady volume of inbound customer inquiries via phone, live chat, and email Work cross-functionally to resol...Show more
    Last updated: 30+ days ago • Promoted
    Therapy / Rehab - PT

    Therapy / Rehab - PT

    ATI Physical Therapy - Pacific Ave South - Spanaway - ShiftWise • Spanaway, WA, United States
    Full-time
    ATI Physical Therapy - Pacific Ave South - Spanaway - ShiftWise.Please inquire for local rates.Show more
    Last updated: 9 days ago • Promoted
    Travel Physical Therapist - $2,322 per week

    Travel Physical Therapist - $2,322 per week

    IDR Healthcare • Spanaway, WA, United States
    Full-time
    IDR Healthcare is seeking a travel Physical Therapist for a travel job in Spanaway, Washington.Job Description & Requirements. IDR Healthcare is an awarding winning staffing firm that believes it is...Show more
    Last updated: 30+ days ago • Promoted
    Occupational Therapist (OT)

    Occupational Therapist (OT)

    Genesis Healthcare Services • Orting, WA, United States
    Full-time +1
    At Powerback, we're on a mission to improve lives.As the leader in physical, occupational, speech, and respiratory therapies, we help older adults stay active and thrive while providing essential t...Show more
    Last updated: 30+ days ago • Promoted
    Flexible Participant for Paid Studies (Up to $250 / hr) (Hiring Immediately)

    Flexible Participant for Paid Studies (Up to $250 / hr) (Hiring Immediately)

    Maxion Research • South Hill, Washington, US
    Part-time
    Join Our Part-Time Research Studies Today!.Are you eager to earn extra income from the comfort of your home? We are looking for motivated individuals to participate in paid research studies includi...Show more
    Last updated: 30+ days ago • Promoted