Tech Support

Job Summary

Provide technical support and troubleshooting for hardware and software issues on Windows devices, Microsoft Office Suite, and other enterprise applications.

Manage and resolve support tickets through a ticketing system such as ServiceNow, ensuring timely resolution and accurate documentation.

Install, configure, and maintain laptops, desktops, printers, mobile devices, and iPads. Perform routine maintenance, updates, and patches for operating systems and applications.

Educate end-users on best practices and provide technical guidance to improve their productivity.

Collaborate with other IT team members to escalate and resolve complex issues as needed. Maintain an accurate inventory of IT equipment and ensure proper asset tracking. Stay updated on the latest technology trends and provide recommendations for process improvements.

Required Qualifications Above average understanding of Windows operating systems and Microsoft Office Suite (e.g., Word, Excel, Outlook, PowerPoint).

Experience with ticketing systems such as ServiceNow or similar platforms.

Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.

Excellent verbal and written communication skills, with a customer-focused attitude. Ability to work independently and prioritize tasks in a fast-paced environment. Proficiency in basic networking concepts (e.g., Wi-Fi setup, troubleshooting connectivity issues). Familiarity with mobile device management (MDM) platforms such as Intune.