Customer Service Representative I or II

Customer Service Representative

Under general supervision, in a high volume call center environment, performs a variety of direct customer contact and office support activities supporting the servicing and maintenance of customer accounts for water service and billing; serves as a front-line customer support position working with the public in person and over the phone; processes requests for service; handles customer complaints; provides information; and performs related work as required.

Customer Service Representative I is the entry level in this Customer Service class series in which individuals with developed office support and customer service skills learn policies and procedures and perform customer service duties related to the maintenance and processing of documents, payment for service and customer inquiries. Assignments are subject to frequent review while in progress and upon completion by the Customer Service Representative III or Customer Service Supervisor. There is limited latitude for independent judgment and action in well-defined areas of work. As experience and proficiency are gained, assignments become more varied and are performed under more general supervision.

Customer Service Representative II is the experienced level in this class series, able to perform the full range of customer service duties in a customer facing business office setting. Policies, procedures and general guidelines are followed, incumbents are fully competent, with a high level of accuracy, to exercise judgment in interpreting and explaining policies and procedures and in determining appropriate actions required to address more complex customer inquiries. There is some latitude for independent judgment and action in well-defined areas of work.

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Monday, November 24, 2025 at 11 : 59 PM. Applicants are encouraged to apply promptly as this recruitment may close at any time without notice.