Undercarriage Customer Support Rep

Job Description

Job Description

Who We Are :

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing :

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage Customer Support Representative will measure wear, inspect and use CTS to track undercarriage components for customer and Yancey Bros. Co. owned equipment.

Primary Responsibilities :

• Contact customers to arrange for measurement
• Visit customer site and follow all safety guidelines
• Secure machine to complete undercarriage
• Measure all components
• Load measurements into CTS Pro
• Inform customer of undercarriage status
• Report findings to appropriate PSSR

Additional Responsibilities :

Who We Are Looking For :

To be successful in this position you should have a mechanical aptitude, be organized and safely work with caustic materials. You should have basic computer skills, be able to read and follow service material instructions and quotes, and write clear and concise work orders. The ability to multitask and problem solve are essential to this position as well.

Education / Experience :

Required Qualifications / Skills :

Background check and MVR with less than 10 points.

Preferred Qualifications / Skills :

Values :

At Yancey Bros. Co, we are always looking to add people to our team who share our core values :

Ideal candidates will demonstrate the following values :

What We Offer :

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

Employee Wellness Program

Personal Time Off

Career Development