Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits :

Simple IRA

Bonus based on performance

Paid time off

Training & development

ROLE DESCRIPTION :

As a Customer Service Representative - State Farm Agent Team Member with Ashleigh Mooney - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS :

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

PLEASE NOTE YOU MUST DO THE FOLLOWING ASSESSMENTS BEFORE YOU ARE CALLED IN FOR AN INTERVIEW

The first step in the process is to complete two assessments, the CTS Sales Profile and the Learning Style Survey. The information derived from these assessments is important, and it will be used in our decision process. You will get the best results if you follow the instructions closely and answer the questions honestly. Also, complete them at a time when you are rested, not distracted, and can finish without interruption. These assessments will take you approximately 40-60 minutes to complete.

Click here to begin :

https : / / app.ctssalesprofile.com / register?link_id=R -4563-534729

Please complete these assessments as soon as possible within the next 48 hours after you apply for the position.

Compensation will range based on experience. Bonus opportunities monthly, quarterly and annually based on performance.