Veterinary Assistant / Client Service Representative (Full-Time Cross-Trained Role)

Job Description

Looking for that rare unicorn clinic-the one where teamwork actually means something, leadership listens, and laughter is part of the daily routine? You've found it. Verde Veterinary Hospital is a place where high-quality medicine meets genuine compassion, and where every team member is valued for what they bring to the table. We work hard, we support each other, and we're proud to make a real difference for pets, clients, and our community every single day.

Think of this role as the Swiss Army Knife of the veterinary world - you'll do a little of everything, and it all matters. From client check-ins to blood draws, surgery paperwork to pep talks about preventive care, you'll be the glue that keeps our team connected and our days running smoothly.

Client Service Responsibilities

• Assist with client check-ins and check-outs, ensuring a positive, efficient, and compassionate experience.
• Answer and triage phone calls, route messages, and manage appointment requests professionally and accurately.
• Process payments, estimates, and invoices with attention to detail.
• Handle prescription refill requests, coordinating with the medical team for timely approval and preparation.
• Educate clients on services, preventive care, and wellness plan options.
• Maintain lobby cleanliness and organization, creating a welcoming environment for clients and pets.

Administrative Responsibilities

Veterinary Assistant Responsibilities

General Expectations

This role is best suited for someone who thrives on variety and enjoys having a hand in many areas - from client check-ins and patient handling to paperwork and organization. The ideal candidate stays calm under pressure, approaches challenges with a positive attitude, and genuinely cares about improving the day for both pets and people.

Benefits & Perks

We believe that taking care of our team is just as important as taking care of our patients. Verde Veterinary Hospital offers a comprehensive benefits package designed to support health, happiness, and work-life balance, including :

Our team members are our greatest asset, and we're committed to providing the stability, benefits, and support needed to build a fulfilling long-term career in veterinary medicine. If you've been searching for a clinic where you can grow, laugh, and make a difference every day, this is it. Verde Veterinary Hospital isn't just another vet clinic-it's a team of genuinely good people doing meaningful work, the right way. We take care of our clients, our patients, and each other. If that sounds like the kind of place you've been looking for, we'd love to meet you.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.