Retention Manager

A company is looking for a Retention Manager to drive customer retention and ensure contract fulfillment.

Key Responsibilities

Manage customer accounts to ensure contract fulfillment and drive renewals

Develop and execute strategies to reduce churn and maximize revenue through upselling

Collaborate with internal teams to address customer issues and track retention metrics

Required Qualifications

2+ years in customer success, account management, or a retention-focused role

Strong understanding of renewals, contract fulfillment, and revenue retention strategies

Experience working cross-functionally and managing escalations effectively

Proficiency with CRM tools like Salesforce and customer health tracking platforms

Ability to develop strategic save plans to mitigate risk