Senior Avaya Telecom EngineerApptad Inc • Charlotte, Vermont, USA
Senior Avaya Telecom Engineer
Apptad Inc • Charlotte, Vermont, USA
4 days ago
Job type
- Full-time
Job descriptionIntegrate Avaya platforms with third-party applications and telco services for PSTN connectivity. Operations & Support : Perform moves adds changes (MACs) upgrades and patch management for Avaya infrastructure. Monitor system performance conduct capacity analysis and ensure compliance with enterprise standards. Security & Compliance : Ensure systems meet regulatory and business continuity requirements including E911 integration. Collaboration & Documentation : Develop and maintain technical documentation procedures and training materials for support staff and end-users. Continuous Improvement : Recommend and implement new features upgrades and process improvements. Technical Expertise : Deep understanding of SIP trunking VoIP protocols and telephony infrastructure. Experience with installation configuration and troubleshooting of Avaya systems and media gateways (G650 G450 G430). Familiarity with integration of Avaya with other enterprise applications and cloud services. Certifications : Additional certifications in networking (CCNP Collaboration etc.) are a plus. Soft Skills : Ability to mentor junior engineers and collaborate across teams. Experience with large-scale enterprise deployments and migrations. Knowledge of related technologies (Cisco Unity NICE Verint RedSky E911). Proven track record in project management and vendor coordination.
Job Title : Senior Avaya Telecom Engineer
Job Location : Charlotte NC(Onsite)
Key Responsibilities
- System Design & Implementation :
Architect deploy and optimize Avaya Aura Communication Manager (CM) System Manager (SMGR) Session Manager (SM) Element Management System (EMS) Session Border Controller (SBC) Application Enablement Services (AES) and SIP trunking solutions.
Provide advanced troubleshooting and technical support for Avaya systems including incident and problem management for CM SMGR SM EMS SBC AES and SIP environments.
Manage secure API access data encryption and system backups.
Work closely with cross-functional teams (network security application owners) to deliver integrated voice solutions.
Stay current with industry trends and Avaya technology advancements.
Required Skills & Experience
5 years hands-on experience with Avaya Aura platforms (CM SMGR SM EMS SBC AES).
Avaya ACIS / ACSS certifications preferred.
Excellent problem-solving communication and interpersonal skills.
Preferred Qualifications
Key Skills
Baan,Feed,CSSD,Administrative,Budgeting
Employment Type : Full Time
Experience : years
Vacancy : 1
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Telecom Engineer • Charlotte, Vermont, USA
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